TAYO ABUBAKAR
Houston
Summary
Motivated and compassionate professional with extensive experience in customer service, administrative support, and care coordination. Efficiently manages multiple tasks in fast-paced environments while consistently delivering excellent service. Demonstrated ability to handle complex situations with a calm demeanor, effectively resolve conflicts, and provide assistance to others in achieving their goals. Possesses strong communication, organizational, and interpersonal skills. Background in psychology enhances ability to engage in empathetic client interactions. Excited to apply these valuable skills in a dynamic role that prioritizes customer support, student services, or healthcare coordination.
Overview
3
3
years of professional experience
1
1
Certification
Work History
After School Counselor
Awty International School
10.2024 - Current
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
- Managed crisis situations with tact, resolving conflicts quickly and maintaining positive behavior standards.
- Assisted in the planning and implementation of programs designed to engage students and promote teamwork.
Bunk Counselor
Camp Ramapo for Children
06.2024 - 08.2024
- Supervised daily activities for a group of 6 campers, ensuring a safe and supportive environment that resulted in high levels of satisfaction and positive feedback from both campers and their parents.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Provided emotional support and guidance to campers, helping them develop social skills and self-confidence, which led to a noticeable improvement in their social interactions and self-esteem.
- Managed bunk logistics, including ensuring smooth daily operations and adherence to camp policies, contributing to a well-organized and efficient camp experience.
- Conducted regular headcounts and emergency drills, maintaining a high standard of safety and preparedness, which contributed to an incident-free camp session.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Certified Nursing Assistant
Baywood Crossing Rehabilitation &Healthcare Center
12.2022 - 06.2024
- Monitored and documented patient conditions, providing timely updates that enhanced patient care and contributed to noticeably improved overall satisfaction among patients.
- Developed positive rapport with patients through effective utilization of communication skills.
- Maintained a clean and safe environment by performing regular sanitation and equipment maintenance, which contributed to a reduction in infection rates.
- Supported patient comfort and safety by responding promptly to call lights and adjusting equipment, ensuring a high standard of patient care and safety.
- Enhanced team efficiency by reporting changes in patient conditions and assisting with daily care tasks, which streamlined workflow and improved patient outcomes.
Resident Assistant
University Of Houston Victoria
02.2024 - 05.2024
- Managed front desk operations and assisted over 200 students, fostering a respectful and inclusive living environment that significantly reduced the number of reported conflicts.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Provided crisis intervention and support services, addressing emotional and behavioral issues effectively, which contributed to a safer and more supportive residence hall environment.
- Enforced policies and safety standards through regular building inspections, ensuring compliance, and a secure living environment for all residents.
Student Assistant
UHV Admission Office
03.2023 - 02.2024
- Delivered excellent customer service by addressing inquiries and concerns promptly, which greatly enhanced the efficiency of office operations during peak registration periods.
- Managed administrative tasks, including call handling, file coordination, and mail sorting, ensuring smooth office operations and timely information distribution.
- Communicated effectively with faculty and staff, implementing feedback to enhance service quality and operational procedures.
- Supported students with registration and resource access, contributing to a more organized and responsive administrative process.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Managed confidential information with discretion and maintained a positive, professional office atmosphere.
- Processed documentation and managed files, ensuring accurate data entry and timely follow-ups for potential students.
Customer Service Representative
Amazon
10.2021 - 12.2022
- Handled and resolved customer inquiries and complaints effectively, leading to a noticeable improvement in overall customer satisfaction through strong problem-solving and communication skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed orders and provided comprehensive product information, which significantly boosted sales and enhanced the overall customer experience.
- Managed complex billing issues and service cancellations with precision, ensuring timely resolutions that contributed to a marked reduction in customer turnover.
- Maintained a high level of professionalism and reliability while working independently, meeting or exceeding performance metrics consistently.
- Adapted quickly to new technologies and customer service platforms to provide efficient support.
Education
Bachelor of Science - Psychology
University of Houston- Victoria
Victoria, TXSkills
- Advanced Communication
- Interpersonal Skills
- Administrative & Office Support
- Team Collaboration & Leadership
- Crisis Intervention and Conflict Resolution
- Behavior Monitoring & Care Coordination
- Strong Organizational and Time Management Abilities
- Compassionate and Motivated to Enhance Well-being
Certification
CNA- Certified Nursing Assistant
Timeline
After School Counselor
Awty International School
10.2024 - Current
Bunk Counselor
Camp Ramapo for Children
06.2024 - 08.2024
Resident Assistant
University Of Houston Victoria
02.2024 - 05.2024
Student Assistant
UHV Admission Office
03.2023 - 02.2024
Certified Nursing Assistant
Baywood Crossing Rehabilitation &Healthcare Center
12.2022 - 06.2024
Customer Service Representative
Amazon
10.2021 - 12.2022
Bachelor of Science - Psychology
University of Houston- Victoria
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