Tayona Mitchell
Indianapolis,IN
Summary
Seeking a rewarding position that will benefit from strong customer service skills while providing the opportunity to focus on leadership, communication, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Hostess / Bartender
Dj's Bar And Grill
02.2021 - 03.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience
- Developed loyal customer base through exceptional customer service and knowledge of products
- Successfully balanced multiple tasks such as managing schedules, seating guest, and taking orders.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Customer Service Consultant
CVS Health
01.2019 - 03.2020
- Answered 30+ inbounds calls per day with positive attitude and focused on customer satisfaction
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Conducted insurance verifications, processed co-pays, and deductibles.
- Updated account information to maintain customer records.
Server
Eat-N-Park
05.2017 - 01.2019
- Served guests in fast-paced environment and managed time for optimal experience with each guest
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers resulting in 12% increase in customer satisfaction
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
B.A. in Education -
Indiana University of Pennsylvania
Indiana, PASkills
Customer Service
- Effective Multitasking
- Attention to Detail
- Exceptional communication
- Problem-solving abilities
- Conflict Resolution
Timeline
Hostess / Bartender
Dj's Bar And Grill
02.2021 - 03.2024
Customer Service Consultant
CVS Health
01.2019 - 03.2020
Server
Eat-N-Park
05.2017 - 01.2019
B.A. in Education -
Indiana University of Pennsylvania
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