Tayonna Foster
Summary
Great at analytical thinking. Able to work within a team environment as well strong independently. Able to multi-tasking and handle a fast-paced environment. Highly motivated with proven leadership capabilities, who likes to take initiative and seek out new challenges. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Help Desk Specialist
Atkins Enterprise
10.2022 - Current
- Provide help desk support to all client staff and representatives
- Respond to phone calls, emails, and remote support requests
- Log all incoming problems, requests and actions taken to resolve them using servicenow application
- Attempt to troubleshoot and resolve problems and satisfy requests, refer unresolved problems to higher level support work groups
- Update problem record upon problem or request resolution or escalation
- Provide follow-up status to client end-users in accordance with specified support policies and procedures
- Compile and prepare periodic status, performance, and trend reports for client review.
Sales Consultant
Mens Warehouse
09.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Suit trends, innovations and technological advancements through continuous training.
Stock Associate
Nordstrom
11.2020 - Current
- Offloading stock deliveries
- Processing work orders
- Packaging orders for distribution
- Work with a small group in the warehouse to ensure items are retrieved, organized, and shipped in a timely manner.
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Administrative Assistant
Mainline Protective Service
05.2019 - 05.2021
- Greet and welcome guests in person and on the phone, answer and direct inquiries to the designated department
- Maintain log, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel
- Develop and utilize effective filing and retrieval system and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
Crew/Cashier
Coldstone creamery
05.2020 - 11.2020
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Restocked ice cream and recorded when the product was low
- Stir material with spoons or paddles in order to mix ingredients or allow even cooling and prevent coagulation
- Measure or weigh specified amounts of ingredients or materials, and load them into tanks, vats, hoppers, or other equipment
- Satisfied customers every day with fast, friendly, and knowledgeable support
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Consulted with customers to understand desires and suggest best products to meet needs.
Education
Under Grad – In Progress - Business Administration And Management
Garrett College
McHenry, MarylandGraduate -
Charles H Flowers High School
Springdale, Maryland05.2017
Skills
- Report Creation
- Deficiency Documentation
- Report Generation
- Help Desk Software
- Technical Support
- Online Chat Support
- Technical Troubleshooting
- Desktop Support
- Customer Service
- Help Desk Support
- Call Management
- Computer Diagnostics
- Incoming Call Management
References
Upon Request
Timeline
Help Desk Specialist
Atkins Enterprise
10.2022 - Current
Sales Consultant
Mens Warehouse
09.2022 - Current
Stock Associate
Nordstrom
11.2020 - Current
Crew/Cashier
Coldstone creamery
05.2020 - 11.2020
Administrative Assistant
Mainline Protective Service
05.2019 - 05.2021
Under Grad – In Progress - Business Administration And Management
Garrett College
Graduate -
Charles H Flowers High School
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