Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Community Service
Affiliations
Additional Customer Services & Related Roles
Timeline
Generic

Tayra Manning

DeBary

Summary

Dynamic administrative professional with a proven track record at Canon USA, excelling in project management and customer service. Adept at enhancing operational efficiency through strategic planning and data analysis, while fostering strong client relationships. Recognized for reducing financial discrepancies and improving team performance in fast-paced environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Canon USA
Maitland
02.2024 - Current
  • Strong organizational and time management skills: Support the Large Format Sales Division for the Southeast and Midwest. Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities effectively.
  • Excellent communication skills: Written and verbal communication skills to effectively convey information to internal leadership and external clients and stakeholders.
  • Proficiency in office software: Familiarity with Microsoft Office Suite, S21, Deal Configuration, Salesforce, Therefore, and other relevant software.
  • Attention to detail: Accuracy in data entry, proofreading, and maintaining records.
  • Problem-solving skills: Ability to identify and address challenges and find solutions.
  • Ability to work independently and as part of a team: Adaptability to change priorities and a collaborative work environment.
  • Conducted research on various topics as requested by management.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Answered questions from customers regarding products and services offered by the company.

Managed Output Coordinator

Canon Solutions America
Orlando
01.2021 - 01.2024
  • Cultivate the culture of excellent client relationships with Canon and NBCUniversal.
  • Maintain target levels of customer satisfaction per organizational goals and support the fleet management of over 700 Canon multifunction devices across several locations.
  • Collect and enter data for established reporting, workflow data collections, and assigned project deliverables.
  • Provide additional support assigned for special projects that may include on-site customer technology solutions, surveys, and installations of imageRUNNER DX and imagePRESS printer series.
  • Track and report project issues, risks, escalating issues, and potential concerns to the proper administrative and leadership contacts.
  • Collect all information for invoice generation and monthly data related to contractual requirements.
  • Complete all reporting needs and provide appropriate data for analysis and recommendations.
  • Schedule meetings with NBCUniversal leadership for new print solutions and printers.

Client Services Supervisor

Canon Solutions America
Deland
01.2005 - 01.2018
  • Cultivated a culture of excellent customer relationships for Canon and the Florida Department of Transportation in Districts Five and Seven.
  • Maintained target levels of customer satisfaction per corporate office.
  • Established developmental goals and conducted performance reviews with employees.
  • Upheld targeted levels of profitability as determined by regional goals.
  • Managed job scheduling from 20 customer accounts to ensure on-time completion of jobs and other critical production fulfillment deadlines.
  • Led an 8-member client services team in Facilities Management print services.
  • Oversaw efficient and economical utilization of equipment, materials, and labor.
  • Monitored and ensured staff compliance with established processes and procedures, including employee follow-up and resolution for deviations from policies.
  • Trained and developed site personnel for team development & performance improvement.
  • Motivated and managed a team of staff for optimal performance and collaboration.
  • Managed and controlled inventory and assets for both locations.

Account Manager

Xerox
Orlando
01.1996 - 01.2004
  • Managed Xerox’s public exhibit at Walt Disney World’s Epcot.
  • Provided reporting data, needs, exhibit status, and business reports to Xerox and its sponsors, showcasing account achievements.
  • Trained Disney’s cast members for optimal exhibit presentation to ensure quality guest experience.
  • Actively participated in conferences and staff meetings.
  • Track and report project issues, risks, escalating issues, and potential concerns to the proper Disney and Canon leadership.

Education

Associate of Science - Business Administration And Management

Cambridge College
Cambridge, MA
01-2026

Skills

  • Training: Customer Service, Performance Reviews, Managerial Accounting, HR, Pivotal Communication, De-escalating Customer Conflict, Interviewing and Hiring Manager, Communication Skills, Organization Skills, Problem Solving Abilities, Interpersonal Skills, and Adaptability and Flexibility
  • Project management
  • Data analysis
  • Customer service
  • Team collaboration
  • Communication skills
  • Detail orientation
  • Time management
  • Vendor management
  • Expense reporting
  • Computer: Technical Support Fundamentals, Microsoft 365 Office Suite, Data Management and Reporting, Financial Management, e-automate, Fiery Command Workstation (v 6), uniFLOW, and Service Now
  • Data analysis and research
  • Business operations support
  • Strategic planning
  • Business administration
  • Relationship building
  • Contract negotiation expertise
  • Workflow planning
  • Office management
  • Senior leadership support
  • Data retrieval systems
  • Verbal communication
  • Deadline oriented
  • Data entry documentation
  • Highly organized
  • Database management
  • Travel arrangements
  • Tech-Savvy
  • Records management systems
  • Advanced MS office suite
  • Administrative support
  • Process optimization
  • Computer proficiency
  • Data collection
  • Account management

Certification

Certified Pharmacy Technician

Accomplishments

  • Bronze Medal of Distinction (2023)
  • TORCH Voice of the Customer Award (2017)
  • Spirited Award (2009)
  • Bronze Medal of Distinction (2008)
  • Silver Medal of Distinction (2007 and 2023)
  • Excellence in Teamwork Award (2007)
  • Excellence in Customer Service Award (2007)
  • Client Loyalty Award (1999)
  • Perfect Attendance (1998)
  • Top Performance Account Associate (1998)
  • Outstanding Performance Associate (1997)

Community Service

  • Action Church, Active Member, Sanford, FL
  • National Alliance of Mental Illness (NAMI), Volunteer, Orlando, FL

Affiliations

  • NAMI

Additional Customer Services & Related Roles

  • Pharmacy Technician, Walgreens Orlando, FL
  • Advanced Technical Support Representative, ATT Orlando, FL
  • Enumerator, US Census Bureau Orlando, FL
  • Merchandising Service Associate, Lowe’s Winter Garden, FL
  • Dispatcher and Administrative Assistant, AD Solutions Orlando, FL

Timeline

Administrative Assistant

Canon USA
02.2024 - Current

Managed Output Coordinator

Canon Solutions America
01.2021 - 01.2024

Client Services Supervisor

Canon Solutions America
01.2005 - 01.2018

Account Manager

Xerox
01.1996 - 01.2004

Associate of Science - Business Administration And Management

Cambridge College

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Tayra Manning