Tayra Rodriguez Lopez
Laplace,LA
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in budget management and operational strategies. Skilled in employee training and customer service, I drove significant business growth and enhanced team performance through effective mentoring and innovative cost-saving measures. Committed to fostering a positive work environment and maximizing efficiency.
Overview
10
10
years of professional experience
Work History
Shift Manager
McDonald's
03.2023 - 12.2023
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Superior Hospitality Staffing
01.2014 - 12.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Popeyes Chicken
08.2013 - 12.2013
Education
Colegio San Lázaro
Bayamón PR Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Team development
- Staff training and onboarding
- Inventory control
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Sales strategies
- Hiring and recruiting
- Verbal and written communication
- Team building
- Shift leadership
- Reporting and documenting
- Customer service
- Problem-solving
- Computer skills
- Staff supervision
- Quality control
- Worker training
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
McDonald's
03.2023 - 12.2023
General Manager
Superior Hospitality Staffing
01.2014 - 12.2014
Assistant Manager
Popeyes Chicken
08.2013 - 12.2013
Colegio San Lázaro
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