TAYRON BAENA

• Oversee operations across 275 stores in 15 districts, ensuring alignment with corporate goals and mission.

• Direct a team of 4 direct reports, managing recruitment, training, and performance evaluation.

• Drive operational efficiency by implementing policies and coordinating initiatives with district managers.

• Optimize warehouse and service team performance through cross-departmental collaboration.

• Spearhead budget planning, aligning revenue goals with financial targets and operational costs.

• Develop performance metrics, introduce inventory control methods, and improve interdepartmental communication.

• Ensure full compliance with HR and legal standards across departments.

• Lead contract negotiations, securing cost savings and optimizing supplier agreements.

• Address service issues and maintain strong client relationships to ensure high levels of customer satisfaction.

• Conduct employee evaluations, providing feedback and development plans to foster growth.

• Enhance logistics operations, reducing costs and improving delivery efficiency.

• Delivered exceptional client service by identifying operational solutions to enhance efficiency.

• Built and maintained strong client relationships to drive customer retention and sales growth.

• Managed service quotes and cost assessments, ensuring timely processing for internal and external stakeholders.

• Facilitated open communication between clients and company teams to enhance service delivery.

• Supported sales efforts by engaging new and existing customers to expand business opportunities.

• Coordinated warranty processes and ensured compliance with company operating procedures.

• Consulted with patients and medical professionals to assess product suitability for individual needs with specialty beds and wound care treatment.

• Managed service requests, ensuring timely resolution and client satisfaction.

• Scheduled appointments, processed contracts, and coordinated credit approvals for product rentals.

• Monitored inbound and outbound product sanitation, maintaining compliance with company and federal regulations.

• Led warehouse preparations for annual audits, consistently achieving high performance scores.

• Implemented organizational policies in alignment with board directives and managed services teams.

• Led annual budget planning, ensuring compliance with financial regulations.

• Recruited, coached, and evaluated department heads to drive operational success.

• Conducted performance appraisals, setting development goals and fostering leadership growth.

• Directed client support services, ensuring adherence to service level agreements and performance metrics.