Natanael Mena
Kentwood
Summary
Professional with experience in maintaining cleanliness and organization in fast-paced environments. Demonstrated ability to provide excellent customer service by actively engaging with patrons and addressing their needs. Proven skills in time management and teamwork, contributing to efficient operations during busy shifts. Familiarity with sanitation practices ensures compliance with health regulations while supporting a safe dining experience.
Overview
3
3
years of professional experience
Work History
Buser
Olive Garden Restaurant
Grand Rapids
10.2023 - Current
- Maintained cleanliness of restaurant dining area throughout shift.
- Maintained a friendly attitude towards customers at all times.
- Organized storage areas for clean dishes and stocked linens.
- Provided quick and efficient clearing of tables between courses.
- Replenished napkins, condiments, silverware and glassware as needed.
- Took initiative to help others whenever necessary.
- Provided assistance to other bussers or waitstaff when needed.
- Bussed and reset tables in an orderly fashion.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Wiped down and cleaned chairs, booths, and highchairs.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
Cashier & Cook
Firehouse Subs
Grand Rapids
04.2022 - 10.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
East Kentwood High School
6230 Kalamazoo Ave Kentwood, MI 4950805-2025
Skills
- Team player
- Punctual
- Time management
- Problem solver
- Table resetting
- Sanitation practices
- Customer service
- Supply restocking
- Team collaboration
- Problem solving
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Buser
Olive Garden Restaurant
10.2023 - Current
Cashier & Cook
Firehouse Subs
04.2022 - 10.2022
High School Diploma -
East Kentwood High School