Taysa Cueva-Muijres

- Successfully facilitated 100+ patients through the surgery review process, surpassing program expectations and meeting all metrics.
- Efficiently managed a diverse case load, overseeing over 200 clients in various surgical categories.
- Coordinated and approved surgeries from initial request to patient placement, ensuring a streamlined process for over 300 successful procedures.
- Obtained and processed demographic, financial, clinical, and other essential data for over 500 referral cases.
- Acquired medical records promptly and accurately for 100% of cases, leading to expedited processing times and improved patient care.
- Expertly maintained and updated application records for 400+ cases, ensuring real-time access to critical information for decision-making.
- Collaborated with providers, clinics, facilities, and management to resolve issues and obtain pre-authorizations for over 250 cases.
- Worked seamlessly with internal departments and operational roles to coordinate over 150 member cases, ensuring optimal care delivery.
- Addressed and resolved patient barriers effectively, resulting in a 20% increase in member program participation.
- Demonstrated adherence to HIPAA regulations and maintained confidentiality for all cases handled.
- Complied with company policies rigorously, ensuring alignment with organizational standards and best practices.

- Successfully coordinated healthcare services for an average of 50 patients per week, resulting in improved patient outcomes and satisfaction scores by 20%.
- Implemented a streamlined appointment scheduling process that reduced wait times and increased patient retention.
- Developed a patient education program on billing information, resulting in a 25% increase in patient understanding and a decrease in billing-related inquiries by 40%.
- Collaborated with TMC and University Health clinical/non-clinical personnel to identify and address barriers, resulting in an increase in patient referrals and a significant improvement in patient care coordination.
- Established strong relationships with physicians and support staff, leading to an increase in patient volumes and growth in patient satisfaction scores.