Taysean Brown
Round Rock
Summary
Motivated and dependable apprentice plumber with hands-on experience in residential and light commercial plumbing. Skilled in pipe fitting, fixture installation, water heater setup, and troubleshooting leaks and drainage issues. Strong understanding of plumbing codes and safety standards. Proven ability to work under licensed journeymen, follow instructions, and deliver quality work on time. Eager to contribute to a professional plumbing team and continue developing skills toward licensure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Water Filtration Installer
Puragain water
Austin
04.2024 - Current
- Installed and serviced 300+ residential and commercial water filtration systems, including reverse osmosis, whole-home filtration, softeners, and UV units.
- Maintained 98%+ customer satisfaction through high-quality workmanship, professional communication, and reliable follow-ups.
- Diagnosed and resolved system issues quickly, reducing downtime and minimizing warranty claims.
- Trained and mentored junior installers, increasing overall team productivity and reducing average install time by 20%.
- Consistently exceeded monthly install quotas, contributing to 25% YoY department growth.
- Developed a client filter maintenance tracking system, boosting retention and driving repeat service revenue.
- Ensured full compliance with local plumbing codes and manufacturer specs on every job site.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Completed scheduled appointments on time to drive quality service.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Conducted water testing and analysis to ensure quality control standards were met.
Cross Dock Supervisor
Need It Now Delivers
Fort Worth
08.2022 - 06.2023
- Supervised and coordinated the daily activities of cross dock personnel to ensure efficient loading and unloading of freight.
- Monitored the accuracy and timeliness of freight delivery, ensuring that all shipments are delivered on time.
- Trained new employees in proper safety procedures while operating material handling equipment such as forklifts.
- Implemented procedural changes to increase efficiency, reduce costs, and improve customer satisfaction.
- Ensured compliance with company policies regarding safety, security, quality control, and other operational guidelines.
- Conducted regular inventory checks to ensure accurate tracking of incoming and outgoing shipments.
- Managed the scheduling of personnel to ensure sufficient coverage during peak hours.
- Created reports summarizing performance metrics including freight volume, labor cost, production rate.
- Investigated any discrepancies or issues with deliveries to determine root cause and corrective action plans.
- Resolved customer inquiries related to shipment status or delivery timelines in a timely manner.
- Developed effective relationships with vendors and customers through excellent communication skills.
- Coordinated the maintenance of warehouse equipment such as conveyors, sorters, scanners.
- Analyzed data from various systems to identify trends or problems impacting operations.
- Enforced strict adherence to OSHA regulations for employee safety in order to minimize risk of injury or accidents.
- Identified opportunities for process improvement within the department by utilizing Amazon Yard Management tools.
- Performed periodic audits of shipping records for accuracy and completeness.
- Developed standard operating procedures for warehouse processes including receiving and shipping operations.
- Reviewed documentation associated with each shipment prior to release from dock area.
- Provided technical support for troubleshooting computer-based programs used in warehouse operations.
- Organized workflow schedules according to priority level while managing multiple projects simultaneously.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Managed maintenance and repair actions for team equipment and vehicles.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Operated machines and equipment to complete work assignments or to assist workers.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Carpenter Apprentice
Iraheta's Remodeling
09.2018 - 08.2022
- Read blueprints and other diagrams to determine the specifications of a remodel project.
- Carry out demolition work, such as tearing down walls, removing fixtures, and hauling away debris.
- Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
- Install insulation in walls and attics.
- Cut lumber, wallboard, and trim to required sizes with power saws or hand tools.
- Construct forms for pouring concrete.
- Install drywall panels or tiling over walls and ceilings using adhesive material or nails.
- Strip off old finishes from surfaces prior to applying new ones.
- Lay tile floors in bathrooms and kitchens by mixing thinset mortar with water according to manufacturer's instructions.
- Grout tile joints between tiles using a float to ensure uniform thicknesses of grout.
- Mix plaster ingredients according to manufacturer's instructions for patching holes or cracks in walls or ceilings.
- Inspect completed installations for conformance to building codes and safety standards.
- Advise homeowners on interior design elements when requested.
- Assist customers in selecting paint colors that complement their home décor.
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Supervised remodeling projects at client homes, keeping projects on track.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Replaced and repaired necessary parts to confirm completion of daily work orders.
- Advised clients on decisions relating to materials and remodeling designs.
- Recorded parts inventory information and neatly organized parts for storage.
- Consulted customers to explain suggested repairs and gain approval before beginning work.
- Read plans, instructions or specifications to determine work activities.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Assisted with diverse construction challenges to help team and customer.
- Inspected sites before and after construction projects.
- Gained independent working skills and guided and mentored less experienced team members.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Operated equipment with strong focus on safety and ground communication.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Measured, marked or recorded openings or distances to construction layout areas.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Demonstrated best safety practices working at heights and lifting various objects.
- Loaded or unloaded building materials to distribute machinery or tools.
- Positioned, aligned or sealed concrete wall sections or pipes.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Lubricated, cleaned or repaired machinery or equipment.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Installed sewer, water or storm drain pipes using pipe-laying machinery.
Assistant Operator
Us Polyco
01.2022 - 06.2022
- Monitored machine operations and identified potential issues with machinery.
- Performed routine maintenance on equipment, such as lubrication, cleaning, and changing parts.
- Inspected finished products for quality assurance purposes.
- Provided technical support to other operators when needed.
- Verified accuracy of production paperwork prior to submission.
- Maintained a clean and organized work area at all times.
- Ensured compliance with safety regulations and company policies.
- Operated forklifts to move materials around the facility safely and efficiently.
- Loaded raw materials into various machines for processing or fabrication.
- Recorded data from each machine cycle in logbooks accurately and completely.
- Tracked inventory levels of supplies used in production processes.
- Communicated effectively with supervisors regarding any changes or updates to procedures or processes.
- Organized stockroom shelves and ensured proper labeling of components for easy identification.
- Adjusted machine settings as needed to ensure optimal performance during production runs.
- Followed detailed instructions from supervisors to complete assigned tasks efficiently.
- Troubleshot minor mechanical problems quickly and effectively.
- Assembled sub-assemblies before final product assembly process.
- Conducted periodic audits of machinery performance parameters.
- Reported any irregularities or malfunctions in the machinery immediately.
- Kept detailed records of daily production activities including number of units produced, downtime.
- Inspected equipment regularly and advised lead operators on malfunctions and other abnormal conditions.
- Followed material safety data sheets for proper handling of common and hazardous chemicals.
- Washed down and cleaned processing areas to remove debris and potential contaminants.
- Eliminated safety hazards and maintained inspection readiness by cleaning production, storage and staging areas.
- Drove forklifts, transfer trucks and vehicles with trailers to move loads around and throughout asphalt terminal facility.
- Lubricated high-friction bearings and other performance components to help prevent breakdowns.
- Rotated among various workstations, performing work necessary to meet production needs.
- Learned and followed safety and emergency procedures.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and nonhazardous materials and waste.
- Monitored product flow through feed conveyor.
- Handled various mechanical and technical machinery during manufacturing process.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Measured and graded batches of raw materials to feed into production machinery.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Met or exceeded target for on-time customer shipments.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Shift Supervisor
Five Guys
09.2020 - 02.2021
- Direct Daily store operations.
- Ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance, team management and scheduling and inventory.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
- Evaluated and performed equipment maintenance to support operational goals.
- Monitored security and enforced loss prevention strategies during shift.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Customer Account Representative | Delivery Driver
Rent-A-Center
02.2017 - 01.2018
- Provided excellent customer service by responding promptly to telephone calls and emails.
- Demonstrated knowledge of products and services offered to customers.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Identified opportunities for product upsells or cross-sells based on customer needs.
- Advised customers on appropriate actions to take regarding their accounts.
- Explained the features, advantages, and benefits of products or services to potential customers.
- Performed data entry tasks such as updating customer information in the system.
- Analyzed data trends from previous customer interactions for future reference.
- Met with clients to understand business needs and create custom packages.
- Generated appointments and quotes through proactive outbound prospecting and lead activity management.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Delivered furniture to customers' homes while adhering to company safety protocols.
- Verified the accuracy of orders and checked for any damage prior to delivery.
- Provided customer service by answering questions about furniture and helping to assemble items upon request.
- Inspected vehicles before use, ensuring proper functioning of brakes, tires, lights, and other systems.
- Loaded and unloaded trucks with furniture pieces in a safe manner using dollies and hand-trucks.
- Maintained accurate records of deliveries including times, locations, and customer signatures.
- Followed all applicable traffic laws while driving on assigned routes.
- Communicated promptly with dispatch regarding delays or schedule changes due to traffic or weather conditions.
- Responded quickly to customer inquiries via phone or email when necessary.
- Performed regular maintenance checks on trucks such as checking oil levels and tire pressure.
- Reported any issues with vehicles or customer complaints immediately to supervisor.
- Ensured that all paperwork was completed accurately and submitted in a timely manner.
- Secured cargo properly using straps and blankets before transporting it.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Crew Member
Chicken Express
04.2016 - 01.2017
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Checked expiration dates on all products before serving them to customers.
- Informed customers about daily specials in an engaging manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
Education
High school Diploma -
Crowley High School
OSHA Education Center -
Skills
- Warehouse management
- Data analysis skills
- Forklift
- Manufacturing
- Microsoft Excel
- Delivery driver experience
- Customer service
- Data entry
- Payroll
- Cash handling
- Customer support
- HVAC
- Communication skills
- Warehouse experience
- Warehouse management system
- Materials handling
- Computer skills
- Roofing
- Quality control
- Technical support
- IOS
- Mac OS
- Carpentry
- Construction
- Operating systems
- Yard jockey
- Team management
- System troubleshooting
- Preventive maintenance
- Blueprint interpretation
- Customer relationship management
- Project management
- Plumbing connections
- Site surveys
Certification
Driver's License
Personal Information
Willing To Relocate: Round Rock, TX
Timeline
Lead Water Filtration Installer
Puragain water
04.2024 - Current
Cross Dock Supervisor
Need It Now Delivers
08.2022 - 06.2023
Assistant Operator
Us Polyco
01.2022 - 06.2022
Shift Supervisor
Five Guys
09.2020 - 02.2021
Carpenter Apprentice
Iraheta's Remodeling
09.2018 - 08.2022
Customer Account Representative | Delivery Driver
Rent-A-Center
02.2017 - 01.2018
Crew Member
Chicken Express
04.2016 - 01.2017
High school Diploma -
Crowley High School