Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Languages
Timeline
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Taysha Delgado

Dunkirk,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bilingual talent advisor

Surge Staffing
03.2023 - Current
  • Developed and implemented onboarding and orientation programs for new employees.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Pharmacy Technician

Walgreens
08.2019 - 11.2022
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Worked effectively in fast-paced environments.
  • Helped customers complete purchases, locate items, and join reward programs.


Bilingual universal banker

M&T Bank
07.2017 - 08.2019
  • Balanced teller drawers and ATM cash.
  • Assisted customers with banking needs and inquiries.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Cross-sold credit cards, loans and other bank products.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

First Line Supervisor / Assistant Manager

Payless ShoeSource
04.2015 - 06.2017
  • Instruct employees or provide on the job training, cash handling, set up employee work schedules, meet daily sales goals, customer service / cashier

Receptionist

Days Inn
02.2012 - 03.2015
  • Answered central telephone system and directed calls accordingly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved service-related problems and documented actions in system.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees, and payments.
  • Worked effectively in fast-paced environments.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Education

GED -

Dunkirk Senior High School
Dunkirk, NY
06.2010

Skills

  • Computer Skills
  • Customer Service
  • Transaction Processing
  • Staff education and training
  • Attention to Detail
  • Multitasking and Organization
  • bilingual spanish/english
  • Filing and Recordkeeping

Certification

  • PTCB Certification
  • CPR Certification

Additional Information

Bilingual fluent in English and Spanish

Personal Information

Title: Customer Service Representative

Languages

Spanish
Native or Bilingual

Timeline

Bilingual talent advisor

Surge Staffing
03.2023 - Current

Pharmacy Technician

Walgreens
08.2019 - 11.2022

Bilingual universal banker

M&T Bank
07.2017 - 08.2019

First Line Supervisor / Assistant Manager

Payless ShoeSource
04.2015 - 06.2017

Receptionist

Days Inn
02.2012 - 03.2015

GED -

Dunkirk Senior High School

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Taysha Delgado