Taysha Rivera-Ayala
Naugatuck,CT
Summary
Hardworking Medical Associate brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than five years.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Medical Assistant
Connecticut Foot Specialist
11.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Receptionist
Alliance Medical Group
01.2020 - 11.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Call Center Representative
Ocean Health Initiatives
10.2017 - 10.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Licensed Practical Nursing - Licensed Practical Nursing
Lincoln Technical Institute - New Britain
New Britain, CT07.2025
High School Diploma -
Toms River High School South
Toms River, NJ06.2016
Skills
- Payment Collection
- Medical Office Administration
- Medical Charting
- Medical Billing
- HIPAA Compliance
- Spanish Translation
Certification
- Licensed CPR Certification
Timeline
Medical Receptionist/Medical Assistant
Connecticut Foot Specialist
11.2021 - Current
Medical Receptionist
Alliance Medical Group
01.2020 - 11.2021
Call Center Representative
Ocean Health Initiatives
10.2017 - 10.2019
Licensed Practical Nursing - Licensed Practical Nursing
Lincoln Technical Institute - New Britain
High School Diploma -
Toms River High School South
Similar Profiles
Arianna BogdanArianna Bogdan
Office Manager at Foot and Ankle SpecialistOffice Manager at Foot and Ankle Specialist
Esmeralda Ramos MorenoEsmeralda Ramos Moreno
Front Desk/ MA at Absolute foot care specialistFront Desk/ MA at Absolute foot care specialist
Aishia M MillsAishia M Mills
Patient Care Specialist at Sentara Foot and Ankle SpecialistPatient Care Specialist at Sentara Foot and Ankle Specialist
Dashanae WilliamsDashanae Williams
Shift Supervisor, Rx at CVS PharmacyShift Supervisor, Rx at CVS Pharmacy
Christine GALLIChristine GALLI
SERVICE ADVISOR at HAMDEN MAZDASERVICE ADVISOR at HAMDEN MAZDA