Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Taysha Brickhouse

Downingtown,PA

Summary

Dedicated healthcare professional skilled in multiple roles, including practice management, medical assisting, patient and office coordination, and administrative tasks. Committed to delivering high-quality care and improving patient outcomes through a versatile skill set and a passion for healthcare excellence.. Highly motivated and progress-focused individual with a long- standing background in healthcare beginning at the age of 15.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Coordinator/ Medical Assistant

Lankenau Heart Group
04.2022 - Current
  • Multi-function position within the office environment
  • Acts as a liaison between the Physician and the patient, using excellent communication and customer service skills
  • Offers friendly, courteous, and confidential assistance to all patients
  • Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports and other correspondence organized
  • Assisting physicians and practitioners with vital signs, point of care testing, EKG’s, etc
  • While maintaining a smooth patient flow and anticipate needs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Practice Manager

Main Line Gastroenterology Division of US Digestive Health
07.2016 - 03.2022
  • Acts as a liaison between staff, physicians, and leadership team
  • Works in a supervisory capacity to ensure provision of excellent patient care
  • Oversees medical and clinical staff, office procedures and protocols
  • Works with the leadership team and physicians in addressing any identified problems and ensuring ongoing performance improvement
  • Provides and coordinates staff training and monitors and evaluates staff performance
  • Uses clinical knowledge and experience in both the training and providing of excellent patient care.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
  • Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
  • Supervised team of 34 office personnel.
  • Developed close working relationships with front office and back office staff.
  • Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
  • Assisted with regulatory issues such as compliance.
  • Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
  • Managed 34 employees with various personalities and from different cultures for large 15-physician practice.
  • Trained interns and newly hired team members on office procedures and computer system.

Office Coordinator/Medical Assistant

Main Line Gastroenterology
09.2012 - 07.2016
  • Multi-function position within the office environment
  • Acts as a liaison between the Physician and the patient, using excellent communication and customer service skills
  • Offers friendly, courteous, and confidential assistance to all patients.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Unit Secretary

Riddle Hospital- Birthplace
07.2018 - 07.2019
  • Job is to perform general clerical duties by preparing, compiling, and maintaining patient records and facilitates communication pathways for unit activities
  • Records appropriate, correct and complete information on all medical record forms, patient charts and pathways.

Nursing Assistant/Secretary

The Chester County Hospital
06.2007 - 01.2015
  • Communications and Customer Service
  • Welcomes and greets patients and visitors to the unit
  • Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers, and personnel from other departments
  • Answers the phone promptly using proper telephone etiquette
  • Identifies self and unit
  • Refers phone calls to appropriate person and is reliable with messages
  • Assists visitors find patient rooms, staff members and other resources
  • Facilitates transport of patients at discharge
  • Facilitates the patient belongings process as needed, including that the hand-off of belongings occurs at admission, transfer and discharge
  • Facilitates calls to physician on behalf of nurses, avoiding duplication
  • Demonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department-based systems
  • Uses unit specific communication tools and applies to practice
  • Checks email regularly and posts items at the request of nursing leadership
  • Seeks clarification from Nurse Manager or Director as needed
  • Answers call bells in a timely manner and communicates needs to responsible staff or handles themselves if a simple request
  • Set up follow-up appointments for high-risk patients after discharge
  • Makes hourly rounds for patient safety and customer service
  • Obtains vital signs and weights, and records
  • Applies chest leads for patients on remote telemetry monitoring, and performs basic troubleshooting, such as replacing loose or missing electrodes
  • Collects and labels urine, stool, sputum specimens as directed
  • Inventories patient belongings at admission, transfer, and discharge
  • Provides 1:1 patient supervision in 'Sitter' role for patient safety and suicide precautions
  • Prioritizes and organizes work effectively within assigned shift
  • Performs procedures within the scope of the Policy and Procedure Manual
  • Communicates patient and unit information to the RN and interdisciplinary care team in a timely manner
  • Introduces self to patient and explains procedures to patient and family
  • Reinforces information to patients and family such as safety precautions for falls prevention, visiting hours, etc
  • Documents patient care in an accurate, professional, and timely manner using Soarian and paper documentation forms according to policy and procedure.

1:1 Instructional Assistant

The Chester County Hospital
09.2010 - 08.2011
  • Responsible for assisting in the implementation of a basic skills program or educational programming and performing duties as directed by the educational consultant or classroom teacher
  • Performing duties as directed by the teacher
  • Duties may include 1:1 instruction and small group instruction
  • Toileting and other basic care
  • While performing the duties of this job, the employee is frequently required to sit, kneel, stoop, crouch, crawl, stand, and walk
  • May include positioning of students with physical disabilities.

Client Advocate/Administrative Assistant

Chester County Women's Service
06.2005 - 05.2006
  • My job as a client advocate was to help women who came through the door make the right decision as far as caring for an unborn child whether it was to parent or place up for adoption, as well as teach a parenting class
  • Assist the CEO with filing client records, making calls to patrons
  • Answering calls, taking messages.

Education

Bachelor of Science - Health Administration

Immaculata University
Immaculata, PA
05.2026

Skills

  • Practice Management
  • Administrative Support
  • Epic Software Proficiency
  • Project Coordination
  • Client Relations
  • Strategic Planning
  • Workflow oversight
  • Policy and procedure development
  • Customer Service
  • Strong leadership abilities
  • Continuous learning mindset
  • Interpersonal relationship building

References

  • Dr. Keith J. Laskin, 484-535-0298
  • Ann C. Brown PA-C, 610-357-8657
  • Michele Coffey (previous manager), 610-680-6081
  • Kathleen Kornfield (Bott) (colleague), 610-505-6952

Certification

CPR/BLS

Timeline

Office Coordinator/ Medical Assistant

Lankenau Heart Group
04.2022 - Current

Unit Secretary

Riddle Hospital- Birthplace
07.2018 - 07.2019

Practice Manager

Main Line Gastroenterology Division of US Digestive Health
07.2016 - 03.2022

Office Coordinator/Medical Assistant

Main Line Gastroenterology
09.2012 - 07.2016

1:1 Instructional Assistant

The Chester County Hospital
09.2010 - 08.2011

Nursing Assistant/Secretary

The Chester County Hospital
06.2007 - 01.2015

Client Advocate/Administrative Assistant

Chester County Women's Service
06.2005 - 05.2006

Bachelor of Science - Health Administration

Immaculata University

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Taysha Brickhouse