Summary
Overview
Work History
Education
Skills
Timeline
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Tayshawn Francis

Kissimmee

Summary

Compassionate and reliable Mental Health Technician with a proven track record at the Blackberry Center, adept at crisis intervention and patient observation. Demonstrated exceptional customer service skills and a positive demeanor, ensuring patient well-being and satisfaction. Committed to maintaining a safe environment while effectively managing high-pressure situations.

Overview

3
3
years of professional experience

Work History

Mental Health Technician

the Blackberry Center
05.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Checking on patients every 15 minutes for their needs.

Customer Service Cashier

Culver's Restaurant
08.2022 - 04.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Dining Room Server

Gaylord Palms Resort & Convention Center
09.2023 - 01.2024
  • Took orders and delivered food items to residents to their room.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.

Education

Life Christian Academy
Kissimmee, FL

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Behavior observation
  • Stress reduction techniques
  • Kitchen communication
  • Food service skills
  • Reliable work ethic
  • Positive demeanor
  • Greeting and escorting guests

Timeline

Mental Health Technician

the Blackberry Center
05.2024 - Current

Dining Room Server

Gaylord Palms Resort & Convention Center
09.2023 - 01.2024

Customer Service Cashier

Culver's Restaurant
08.2022 - 04.2024

Life Christian Academy

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