Tayshee Jackson
Richmond,TX
Summary
Detail-oriented and patient Customer Service Representative with expertise in handling high volumes of email and chat inquiries. Skilled in resolving customer concerns efficiently while maintaining a professional and empathetic tone. Demonstrates exceptional attention to detail, ensuring accurate and timely responses to repetitive tasks. Adept at multitasking and meeting deadlines in fast-paced environments, with a strong focus on delivering excellent customer satisfaction and support. Proven ability to remain calm under pressure and committed to achieving team goals.
Overview
9
9
years of professional experience
Work History
ONLINE CHAT SUPPORT SPECIALIST
Uber Eats
Remote
01.2020 - Current
- Skilled in managing high volumes of customer inquiries via chat with efficiency and professionalism.
- Excellent typing speed and accuracy with strong spelling and grammar skills.
- Builds strong customer relationships to enhance satisfaction and loyalty.
- Experienced in troubleshooting, resolving issues, and escalating complex cases.
- Proficient in using company software to access customer accounts and product data.
EMAIL SUPPORT REPRESENTATIVE
Stryker
Houston, TX
08.2019 - 12.2020
- Experienced in handling customer inquiries and complaints through email communication.
- Ensured professional and error-free correspondence with attention to detail.
- Proficient in learning and applying company-specific software for efficient problem resolution.
- Skilled in managing workloads in fast-paced, high-volume environments.
- Contributed to quality assurance standards to improve accuracy and customer satisfaction.
CUSTOMER SERVICE QUALITY ASSURANCE SPECIALIST
Gobeacon
Houston
06.2017 - 07.2019
- Reviewed customer interactions for compliance with quality and company standards.
- Identified areas for improvement and provides actionable feedback to service teams.
- Analyzed communication trends to enhance customer satisfaction and reduce errors.
- Collaborated with teams to streamline and improve quality assurance procedures.
- Maintained a high standard of accuracy and professionalism in all evaluations.
Education
Associate of Arts - Healthcare
Houston Community College
Houston, TX05.2000
Skills
- Strong typing speed
- Excellent spelling and grammar
- Online customer service etiquette
- Customer relationship management
- Quality assurance expertise
- Problem-solving skills
- Technical proficiency in computer usage
- Internet navigation skills
- Software adaptability
- Data retrieval and analysis
- Attention to detail
- Multitasking abilities
- High-volume environment experience
- Communication accuracy
Timeline
ONLINE CHAT SUPPORT SPECIALIST
Uber Eats
01.2020 - Current
EMAIL SUPPORT REPRESENTATIVE
Stryker
08.2019 - 12.2020
CUSTOMER SERVICE QUALITY ASSURANCE SPECIALIST
Gobeacon
06.2017 - 07.2019
Associate of Arts - Healthcare
Houston Community College