Tayshiana Garrett
TX
Summary
Dynamic operations management professional with over 9 years of experience in enhancing customer service and driving team performance. Proven track record in streamlining processes and achieving significant operational efficiencies. Highly adept in training facilitation, data-driven decision-making, and producing executive-level reports. Committed to fostering a culture of innovation that exceeds organizational goals.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE AGENT
GEICO Insurance
08.2024 - Current
- Facilitated customer experience by ensuring accurate information on policies and timely response to queries.
- Tailored product recommendations to address specific client needs effectively.
- Handled large call volumes while ensuring adherence to organizational standards.
- Addressed complex issues swiftly, ensuring exceptional customer experiences.
OPERATIONS MANAGER/SUPERVISOR
AlClear LLC
San Antonio, TX
01.2021 - 08.2024
- Ensured security and operational integrity through compliance with CLEAR and TSA policies.
- Guided ambassador teams to enhance teamwork and enthusiasm.
- Designed and executed innovative strategies to surpass sales and customer service targets.
- Evaluated essential metrics, customer responses, and site observations to pinpoint opportunities for enhanced performance.
- Organized and facilitated meetings, contributing to efficient scheduling.
- Addressed escalated client complaints with professionalism, ensuring alignment with company guidelines.
- Delivered analytical content to assist in strategic planning.
JUNIOR CLERK-FAMILY INTAKE
Harris County
Houston, TX
09.2019 - 09.2020
- Supported clients during intake for family law cases, ensuring precise adherence to legal protocols.
- Organized case files and documentation to align with county regulations.
- Delivered timely and effective problem-solving solutions to clients and attorneys.
- Worked with team members to optimize processes and enhance productivity.
- Provided administrative assistance through scheduling and data entry.
TEAM LEAD/TRAINER
Conduent-Human
Houston, TX
06.2016 - 06.2019
- Provided excellent customer service by educating members about Humana Medicare plans.
- Conducted onboarding sessions to train new hires.
- Performed data analysis to enhance process efficiency, delivering actionable insights to management.
- Managed team and offered constructive performance feedback.
- Updated databases regularly to ensure completeness and accuracy of records.
- Completed interviews and observations to identify best practices.
OFFICE ASSISTANT
The Briar Club
Houston, TX
05.2015 - 04.2016
- Executed efficient planning and synchronization of schedules for successful events.
- Maintained accurate records to support operational reporting.
- Oversaw inventory and purchasing of workplace materials.
- Documented detailed daily observations and activities of children.
- Kept activity space organized through systematic toy arrangement.
- Facilitated development of self-sufficiency and emotional resilience in children.
CUSTOMER SERVICE ASSOCIATE
Abercrombie & Fitch
Houston, TX
06.2014 - 01.2015
- Delivered exceptional service in a retail environment, ensuring customer satisfaction and loyalty.
Education
Lone Star College-North Harris
Woodlands, TX05.2023
Houston Community College
Houston, TX01.2016
H.S. Graduate -
Hastings High School
Houston, TXSkills
- Experienced with Microsoft Suite Applications
- Launchpad Software Proficiency
- Internet & Social Media Savvy
- Leadership & Team Management
- Executive Administrative Support
- Customer Service Excellence
- Training & Development
- Problem Solving & Decision Making
- Excellent Communication
Timeline
CUSTOMER SERVICE AGENT
GEICO Insurance
08.2024 - Current
OPERATIONS MANAGER/SUPERVISOR
AlClear LLC
01.2021 - 08.2024
JUNIOR CLERK-FAMILY INTAKE
Harris County
09.2019 - 09.2020
TEAM LEAD/TRAINER
Conduent-Human
06.2016 - 06.2019
OFFICE ASSISTANT
The Briar Club
05.2015 - 04.2016
CUSTOMER SERVICE ASSOCIATE
Abercrombie & Fitch
06.2014 - 01.2015
Lone Star College-North Harris
Houston Community College
H.S. Graduate -
Hastings High School
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