Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayshiana Garrett

TX

Summary

Dynamic operations management professional with over 9 years of experience in enhancing customer service and driving team performance. Proven track record in streamlining processes and achieving significant operational efficiencies. Highly adept in training facilitation, data-driven decision-making, and producing executive-level reports. Committed to fostering a culture of innovation that exceeds organizational goals.

Overview

11
11
years of professional experience

Work History

CUSTOMER SERVICE AGENT

GEICO Insurance
08.2024 - Current
  • Facilitated customer experience by ensuring accurate information on policies and timely response to queries.
  • Tailored product recommendations to address specific client needs effectively.
  • Handled large call volumes while ensuring adherence to organizational standards.
  • Addressed complex issues swiftly, ensuring exceptional customer experiences.

OPERATIONS MANAGER/SUPERVISOR

AlClear LLC
San Antonio, TX
01.2021 - 08.2024
  • Ensured security and operational integrity through compliance with CLEAR and TSA policies.
  • Guided ambassador teams to enhance teamwork and enthusiasm.
  • Designed and executed innovative strategies to surpass sales and customer service targets.
  • Evaluated essential metrics, customer responses, and site observations to pinpoint opportunities for enhanced performance.
  • Organized and facilitated meetings, contributing to efficient scheduling.
  • Addressed escalated client complaints with professionalism, ensuring alignment with company guidelines.
  • Delivered analytical content to assist in strategic planning.

JUNIOR CLERK-FAMILY INTAKE

Harris County
Houston, TX
09.2019 - 09.2020
  • Supported clients during intake for family law cases, ensuring precise adherence to legal protocols.
  • Organized case files and documentation to align with county regulations.
  • Delivered timely and effective problem-solving solutions to clients and attorneys.
  • Worked with team members to optimize processes and enhance productivity.
  • Provided administrative assistance through scheduling and data entry.

TEAM LEAD/TRAINER

Conduent-Human
Houston, TX
06.2016 - 06.2019
  • Provided excellent customer service by educating members about Humana Medicare plans.
  • Conducted onboarding sessions to train new hires.
  • Performed data analysis to enhance process efficiency, delivering actionable insights to management.
  • Managed team and offered constructive performance feedback.
  • Updated databases regularly to ensure completeness and accuracy of records.
  • Completed interviews and observations to identify best practices.

OFFICE ASSISTANT

The Briar Club
Houston, TX
05.2015 - 04.2016
  • Executed efficient planning and synchronization of schedules for successful events.
  • Maintained accurate records to support operational reporting.
  • Oversaw inventory and purchasing of workplace materials.
  • Documented detailed daily observations and activities of children.
  • Kept activity space organized through systematic toy arrangement.
  • Facilitated development of self-sufficiency and emotional resilience in children.

CUSTOMER SERVICE ASSOCIATE

Abercrombie & Fitch
Houston, TX
06.2014 - 01.2015
  • Delivered exceptional service in a retail environment, ensuring customer satisfaction and loyalty.

Education

Lone Star College-North Harris
Woodlands, TX
05.2023

Houston Community College
Houston, TX
01.2016

H.S. Graduate -

Hastings High School
Houston, TX

Skills

  • Experienced with Microsoft Suite Applications
  • Launchpad Software Proficiency
  • Internet & Social Media Savvy
  • Leadership & Team Management
  • Executive Administrative Support
  • Customer Service Excellence
  • Training & Development
  • Problem Solving & Decision Making
  • Excellent Communication

Timeline

CUSTOMER SERVICE AGENT

GEICO Insurance
08.2024 - Current

OPERATIONS MANAGER/SUPERVISOR

AlClear LLC
01.2021 - 08.2024

JUNIOR CLERK-FAMILY INTAKE

Harris County
09.2019 - 09.2020

TEAM LEAD/TRAINER

Conduent-Human
06.2016 - 06.2019

OFFICE ASSISTANT

The Briar Club
05.2015 - 04.2016

CUSTOMER SERVICE ASSOCIATE

Abercrombie & Fitch
06.2014 - 01.2015

Lone Star College-North Harris

Houston Community College

H.S. Graduate -

Hastings High School
Tayshiana Garrett