Tayt Albert
Austin,TX
Summary
Dynamic and results-driven retail leader with a strong track record of motivating and developing high-performing teams to drive sales growth. Proven ability to cultivate customer loyalty, deliver exceptional service, and enhance brand engagement. Accomplished in sales, product expertise, and team collaboration, consistently exceeding performance goals while fostering a customer-focused culture.
Overview
7
7
years of professional experience
Work History
Lead Store Advisor/In Store Trainer
On
07.2024 - Current
- Supervise, train and motivate a team of Store Advisors, using a guest focused approach.
- Represent and communicate brand values, ensuring exceptional guest experiences.
- Maintain expert knowledge of products, brand initiatives, and sustainability efforts
- Collaborate cross-functionally to drive store success and business growth.
- Develop long lasting relationships with guest to ensure consistent retention and loyalty.
Guest Experience Lead
Lululemon
05.2022 - 05.2024
- Listened to and addressed guest concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of guest.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Lead and model selling and guest experience standards.
Supervisor
Bath And Body Works, Limited Brands
03.2020 - 05.2022
- Display expert knowledge of product.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Build highly satisfied and loyal customer base through engagement and conversion.
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage.
- Execute visual standards and maintain safe inviting store appearance.
Assistant Manager
Journeys Shoes
02.2020 - 07.2020
- Meet and exceed personal and store sales goals.
- Assist in training and developing successful sales team.
- Provide fun, full service experience to all guest.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Server/Lead Server Trainer
PF Chang's Restaurant
10.2017 - 11.2019
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Education
High School Diploma -
Kaiserslautern High School
Kaiserslautern, Germany06.2019
Skills
- Critical Thinking
- Cash Handling
- Sales Expertise
- Customer Loyalty
- Recruiting and Hiring
- Constructive Feedback
- Shrink Reduction
- Conflict resolution
Additional Information
Georgenetta Dade ( 225-252-3550 )
Bath and Body Works - Store Manager
Rebeckah Elias ( 361-724-5423 )
Bath and Body Works - Store Manager
Nadia Madary ( 504-402-6270 )
Lululemon - Store Manager
Timeline
Lead Store Advisor/In Store Trainer
On
07.2024 - Current
Guest Experience Lead
Lululemon
05.2022 - 05.2024
Supervisor
Bath And Body Works, Limited Brands
03.2020 - 05.2022
Assistant Manager
Journeys Shoes
02.2020 - 07.2020
Server/Lead Server Trainer
PF Chang's Restaurant
10.2017 - 11.2019
High School Diploma -
Kaiserslautern High School
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