
Customer service and operations professional with 2+ years across dispatch, retail, and childcare, known for calm, solutions-focused support in high-volume environments. Experience at Advance Alarms and Lufthansa Technik standardizing policies, creating training/scripts, and streamlining workflows to elevate customer experience and shorten lead times. Proficient in Microsoft Office, data entry, and dispatching platforms; strengths include active listening, multitasking, and call prioritization. Currently pursuing a double major in Business and Legal Studies and targeting roles in customer support, dispatch, or operations coordination.
Bright and organized, bringing exceptional organizational skills and positive, can-do attitude to every task. Familiar with scheduling and time management, along with proficiency in office software and communication tools. Aiming to streamline operations and enhance productivity through reliable support.