TANMIKA LAWSON
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.the
Overview
93
93
years of professional experience
Work History
Case Manager
AmerisourceBergen
Conshohocken, PA
01.2023 - Current
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
CUSTOMER CARE REPRESENTATIVE
Aetna
Hartford, CT
10.2017 - 10.2021
- Analyzed and determined courses of action to align operations and revenue performance with organizational goals
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Reviewed customer account information to determine current issues and potential solutions
DISPATCHER/DRIVER
EASLEY TRANSPORTATION
MEMPHIS, Tennessee
10.1931 - 02.2019
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
ASSISTANT OPERATIONS MANAGER
CUMMINS
MEMPHIS, IN
05.2011 - 07.2017
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
Bachelor of Science - Health Administration
University of Phoenix
05.2018
Skills
- Faith Skills
- Relationship Building
- Resource Identification
- Service Referrals
- Verbal and Written Communication
- Documentation and Reporting
Timeline
Case Manager
AmerisourceBergen
01.2023 - Current
CUSTOMER CARE REPRESENTATIVE
Aetna
10.2017 - 10.2021
ASSISTANT OPERATIONS MANAGER
CUMMINS
05.2011 - 07.2017
Bachelor of Science - Health Administration
University of Phoenix
DISPATCHER/DRIVER
EASLEY TRANSPORTATION
10.1931 - 02.2019