Summary
Overview
Work History
Education
Skills
Timeline
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Tayveon Smith

Norfolk,VA

Summary

Proven leader and sales expert, I excelled at Columbia Sportswear by elevating customer satisfaction and fostering team collaboration. Skilled in POS system operation and adept at building relationships, I significantly boosted sales through strategic product recommendations and exceptional service, embodying reliability and outstanding communication abilities.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Columbia Sportswear
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Supervisor

Huntleigh USA
12.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Wheelchair Agent

Huntleigh USA
12.2021 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.

Education

Basic Studies - Psychology

Tidewater Community College
Norfolk, VA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • POS system operation
  • Meeting deadlines
  • Retail store operations
  • Adapt to diverse groups
  • Building rapport
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Point of sale operation
  • Relationship selling
  • Business development
  • Sales trends
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Written and oral communication skills
  • Excellent communication skills
  • Retail loss prevention

Timeline

Supervisor

Huntleigh USA
12.2022 - Current

Wheelchair Agent

Huntleigh USA
12.2021 - Current

Sales Associate

Columbia Sportswear

Basic Studies - Psychology

Tidewater Community College

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Tayveon Smith