Tayvonna Licorish

Customer Service:

Welcoming guests, addressing inquiries, resolving issues, maintaining a positive attitude.

Communication:

Answering phone calls, providing clear information, handling guest concerns effectively.

Administrative Skills:

Data entry, updating guest information, managing reservations, handling payments.

Multitasking:

Managing multiple tasks simultaneously, efficiently handling check-ins and check-outs.

Software Proficiency:

Expertise in property management systems

(PMS), reservation software, Microsoft Office Suite.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

• Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
• Reduced guest complaints with proactive communication and addressing issues promptly.
• Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
• Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
• Managed team productivity and workflow to exceed quality standards.
• Communicated repair needs to maintenance staff.
• Managed staff of Number housekeepers.
• Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
• Placed orders for housekeeping supplies and guest toiletries.
• Completed schedules, shift reports, and other business documentation.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Enhanced guest experience by maintaining welcoming and organized reception area.
• Streamlined check-in processes, reducing wait times for guests.

• Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
• Assisted in recruiting new talent by conducting interviews with prospective candidates, ensuring their skills aligned with organizational needs.
• Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
• Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
• Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
• Coordinated schedules effectively between multiple shifts, ensuring seamless transitions and maintaining continuity of custodial operations.
• Enhanced team productivity through consistent training and guidance for all staff members.
• Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
• Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
• Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial department.
• Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
• Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
• Prepared and submitted accident and injury reports.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.