Tayyaba Riaz
Lindenhurst,NY
Summary
Motivated Patient Care Representative knowledgeable in healthcare management, medical office operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy. Great familiarity with case management and care planning. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
9
9
years of professional experience
Work History
Home Care Aide
Home Family Care
02.2022 - 11.2022
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Increased family satisfaction by maintaining open communication about patient progress and needs.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Enhanced patient comfort by providing attentive and personalized home care services.
Medical Office Manager
Angel Touch Physical Therapy
10.2014 - 02.2020
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clients.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
Cashier
Keyfood Marketplace
05.2014 - 09.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Lifted up to twenty five pounds at once and used forklift to move heavier loads.
Education
Bachelor of Science - Community Health Education
York College of The City University of New York
Jamaica, NY06.2022
High School Diploma -
Central High School
Valley Stream, NY06.2014
Skills
- Client/Patient Satisfaction
- HIPAA Regulations Understanding
- Team Leadership and Motivation
- Supervisory Experience
- Effective Communication
- Human Resources
- Policy Management
- Staff Management
- Practice Marketing
- Feedback Analysis
- Customer Relations
- Patient transportation
Affiliations
- Catholic Charities Neighborhood Services
Timeline
Home Care Aide
Home Family Care
02.2022 - 11.2022
Medical Office Manager
Angel Touch Physical Therapy
10.2014 - 02.2020
Cashier
Keyfood Marketplace
05.2014 - 09.2014
Bachelor of Science - Community Health Education
York College of The City University of New York
High School Diploma -
Central High School
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