Tazae' Adams
Dallas
Summary
Dynamic professional with a proven track record in customer service and financial services, honed at companies like Sedgwick. Excelled in roles requiring exceptional communication skills and problem-solving abilities. Skilled in Microsoft Office and adept at enhancing customer satisfaction. Demonstrates leadership and a customer-centric approach, ensuring high retention rates and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
Cedar Hill
05.2024 - Current
- Tobacoo Sales
- Customer Service
- Money Handling
- Stocking
- Cash Handling
Customer Service Representative
Alacrity Solutions
Dallas
08.2023 - 04.2024
- Customer service representative
- Answering inbound/outbound calls
- Helping customers with policy questions
- Placing claims for home property damage
- Notating customer notes in regard to payments, late payments
Customer Service Representative
Sedgwick
Dallas
02.2023 - 08.2023
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Handled modification and updating of policies.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
Collections Representative
American Financial/Call Center
Dallas
06.2019 - 02.2023
- Answering all inbound/outbound calls
- Helping process payments via debit/credit/ACH
- Helping the customer understand lease/term agreements
- Notating lease status, customer notes in regards to payments, late payments
- Experience with Ring Central, Insight, etc
FedEx Package Handler
FedEx
Dallas-Fort Worth
02.2017 - 01.2019
- Package Facing
- Unloading Trailers
- RF Scanning
- Assembly line
- Shipping & Receiving
- Label Facing
- Pallets
- Forklift
- General Labor
Education
High school diploma -
Desoto High School
DeSoto, TX06.2015
Some College (No Degree) - Business Administration And Management
El Centro College
Dallas, TXSkills
- Financial services
- Leadership
- Warehouse experience
- Distribution center
- Results
- Computer skills
- Office experience
- Communication skills
- Microsoft Office
- Problem solving
- Delivery driver experience
- Time management
- Commercial driving
- Customer support
- Learning Agility
- Shipping
- Customer centricity
- Customer service
- Materials handling
- Microsoft Word
- Microsoft Excel
- Heavy lifting
- Phone etiquette
- IBM communication
Certification
- Driver's License, Valid
- Forklift Certification, 06/01/23 to 06/30/24
Timeline
Sales Associate
Walmart
05.2024 - Current
Customer Service Representative
Alacrity Solutions
08.2023 - 04.2024
Customer Service Representative
Sedgwick
02.2023 - 08.2023
Collections Representative
American Financial/Call Center
06.2019 - 02.2023
FedEx Package Handler
FedEx
02.2017 - 01.2019
High school diploma -
Desoto High School
Some College (No Degree) - Business Administration And Management
El Centro College
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