Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tazae' Adams

Dallas

Summary

Experienced professional with a strong background in customer service and financial services, gained at reputable companies like Sedgwick. Demonstrated success in roles emphasizing communication and problem-solving abilities. Proficient in Microsoft Office with a focus on enhancing customer satisfaction. Exhibits strong leadership and a customer-centric mindset, resulting in high retention rates and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Center Representative

All Web Leads
05.2024 - Current
  • Engaged with customers via phone, email, and chat to identify insurance needs.
  • Utilized specialized software to create tailored quotes based on customer specifications.
  • Clarified various insurance coverage types, detailing benefits, limitations, and costs.
  • Address customer inquiries promptly and offer detailed explanations.
  • Entered customer data with precision to facilitate accurate quote generation.
  • Supported sales efforts through timely follow-up communications.

Inbound Call Center Agent

Alacrity Solutions
08.2023 - 04.2024
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Addressed customer account discrepancies and concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped consumers create claims due to damage of natural disasters
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Call Center Representative

Sedgwick
02.2023 - 08.2023
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Handled modification and updating of policies.
  • Drafted statements of loss to summarize payments, underlying policy coverages and damages.
  • Conducted policy reviews and renewals, ensuring customer satisfaction and retention.

Housekeeping

Aramark
06.2019 - 02.2023
  • Cleaning and Sanitizing: Perform thorough cleaning of patient rooms, restrooms, and public areas.
  • Use appropriate cleaning agents and equipment to sanitize surfaces and ensure infection control standards are met.
  • Waste Management: Collect and dispose of waste and biohazard materials safely.
  • Follow guidelines for recycling and proper disposal of hazardous materials.
  • Floor Care: Sweep, mop, strip, wax, and buff floors as needed.
  • Maintain cleanliness of carpets through regular vacuuming and spot cleaning.
  • Supply Management: Stock and replenish housekeeping supplies in designated areas.
  • Report inventory needs and equipment maintenance issues to supervisors.
  • Compliance and Safety: Adhere to all safety and sanitation regulations.
  • Follow hospital protocols and infection control measures to protect patients and staff.

FedEx Package Handler

FedEx
02.2017 - 01.2019
  • Package Facing
  • Unloading Trailers
  • RF Scanning
  • Assembly line
  • Shipping & Receiving
  • Label Facing
  • Pallets
  • Forklift
  • General Labor

Education

Associate of Science - Business Administration And Management

El Centro College
Dallas, TX

High School Diploma -

Desoto High School
DeSoto, TX
06.2015

Skills

  • Financial services
  • Leadership
  • Warehouse experience
  • Distribution center
  • Results
  • Remote
  • Computer skills
  • Office experience
  • Communication skills
  • Microsoft Office
  • Problem solving
  • Delivery driver experience
  • Time management
  • Commercial driving
  • Customer support
  • Learning Agility
  • Shipping
  • Customer centricity
  • Customer service
  • Materials handling
  • Microsoft Word
  • Microsoft Excel
  • Heavy lifting
  • Phone etiquette
  • IBM communication
  • Call logging
  • Account updating
  • Sales closing
  • Complaint resolution

Certification

  • Driver's License, Valid
  • Forklift Certification, 06/01/23, 06/30/24

Languages

English

Timeline

Call Center Representative

All Web Leads
05.2024 - Current

Inbound Call Center Agent

Alacrity Solutions
08.2023 - 04.2024

Call Center Representative

Sedgwick
02.2023 - 08.2023

Housekeeping

Aramark
06.2019 - 02.2023

FedEx Package Handler

FedEx
02.2017 - 01.2019

Associate of Science - Business Administration And Management

El Centro College

High School Diploma -

Desoto High School

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