Tazah Richardson
Washington,DC
Summary
Well-qualified Sourcer with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resource Specialist
Best Buy
06.2021 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Established relationships with external talent for various salary field positions.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Developed and coordinated employee training programs to improve productivity and performance.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Sr. Hiring and Training Lead
Best Buy
01.2017 - 06.2021
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Evaluated training needs to improve training quality.
- Provided virtual training and online presentations.
- Recruited, interviewed and onboarded over 300 new new employees, boosting retail store success.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
Back Office Lead
Best Buy
06.2014 - 01.2017
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Ordered office supplies and maintained supplier contacts in database.
- Maintained inventory for back-office supplies, computers and work-stations.
- Supervised processing of orders, order tracking and delivery of goods
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
Customer Service Representative
Best Buy
02.2012 - 06.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Music Education
Norfolk State University
Norfolk, VA06.2007
Skills
- Management Development
- Staff Management
- Pre-Employment Screening
- Training Development
- Employee Retention
- Project Management
- Recruiting
- Presentation Preparation
- Project Planning
- Training and Mentoring
- Recruitment Planning
- Employee Onboarding
Accomplishments
I am Ms. Full-Figured DMV 2022 and with my platform I started my own non-profit, The Future Artist of DC, an organization designed to create a safe space for young creatives in the Washington DC area.
Certification
AIRS- Certified Diversity and Inclusion Recruiting
Additional Information
I serve as a Liaison Champion leading the Careers Pathway Pillar for the Best Buy Teen Tech Centers. I assist on stretch assignments with the Social Impact Team, focusing on the Best Buy scholars and retail summer internship programs. I also serve as a Blue Check Interview Panelist Champion.
Timeline
Human Resource Specialist
Best Buy
06.2021 - Current
Sr. Hiring and Training Lead
Best Buy
01.2017 - 06.2021
Back Office Lead
Best Buy
06.2014 - 01.2017
Customer Service Representative
Best Buy
02.2012 - 06.2014
No Degree - Music Education
Norfolk State University
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