Proven track record in providing exceptional customer service and emotional support, highlighted by my time at Nordstrom. Expert in healthcare coordination and managing high-stress situations, ensuring customer satisfaction and well-being. Skilled in both interpersonal communication and hygiene maintenance, I bring a comprehensive skill set to meet and exceed employer expectations.
Assistance with Daily Activities: Helping individuals with eating, bathing, toileting, dressing, and mobility
Companionship and Emotional Support: Offering companionship and emotional support to the individuals they care for
Health Monitoring: Monitoring health conditions, administering medications as prescribed, and reporting any changes in health
Engaging Activities: Engaging individuals in activities such as reading, games, crafts, or outings to promote mental and physical stimulation
As a Customer Service Agent my duties was to troubleshoot customer complaints efficiently managed escalations from dissatisfied customers, Closely working with management to ensure timely resolutions that maintained brand reputation.
observe details closely, Organization and management of multiple projects simultaneously
Consistently demonstrated a high level of professionalism and composure when engaging with customers
As a Customer service representative my duties is to answer income calls with a professional attitude, Note taking the customers interactions and keeping customer stress free by managing high stressful situations , Staying calm under pressure , Solving customer problems expeditiously ensuring customer satisfaction as my {accomplishment }