Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tazena Carter

Houston,TX

Summary

Committed and hardworking customer representative with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.

Creative problem-solver versed in customer service.

Detail-oriented and knowledgeable non-certified medical assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational english abilities. Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Overview

6
6
years of professional experience

Work History

SECURTIY/Office Administrator

HUB Enterprises
09.2023 - 03.2024
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Contributed to positive work environment by fostering strong working relationships among colleagues.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Managed approximately 30 incoming calls and emails per day.

Cocktail Server

Golden Nugget Casino
05.2022 - 06.2023
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained clean and organized bar area for optimal efficiency during busy shifts.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Managed approximately 30 guests in section per hour.

SERVER

TEXAS ROADHOUSE
10.2021 - 04.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed approximately 10 to 20 tables per day.

Cocktail Server

Hard Rock Casino
04.2021 - 10.2021
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Managed approximately 30 guests in section per hour.

Patient Care Assistant

Private In-home Care
01.2018 - 09.2018
  • Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.
  • Monitored ongoing care and proactively corrected problems.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Assisted patient with meals and baths
  • Monitored blood pressure, temperature, and oxygen saturation.

Education

High School Diploma -

Gautier High School
Gautier, MS
05.2017

Criminal Justice

University Of South Alabama
Mobile, AL

Skills

  • Customer assistance
  • Product and Service Sales
  • Multi-tasking ability
  • Telephone reception
  • Spreadsheet development
  • Scheduling
  • Word Processing
  • Office Administration

Additional Information

I am knowledgeable and experienced in monitoring blood pressure and temperatures of individuals.

Possesses excellent writing and comprehensive skills needed to give an accurate report to other healthcare professionals .

Timeline

SECURTIY/Office Administrator

HUB Enterprises
09.2023 - 03.2024

Cocktail Server

Golden Nugget Casino
05.2022 - 06.2023

SERVER

TEXAS ROADHOUSE
10.2021 - 04.2022

Cocktail Server

Hard Rock Casino
04.2021 - 10.2021

Patient Care Assistant

Private In-home Care
01.2018 - 09.2018

High School Diploma -

Gautier High School

Criminal Justice

University Of South Alabama
Tazena Carter