Tazhane Hardy-Williams
Converse
Summary
Dynamic and results driven professional with extensive experience in leadership, operations, and relationship management. Proven ability to oversee scheduling, reporting, and budget tracking while ensuring organizational efficiency and accountability. Skilled in coaching teams, resolving challenges, and fostering strong professional relationships to drive collaboration and success. Adept at balancing operational precision with interpersonal connection-building across both fast paced and community focused environments. Recognized for adaptability, reliability, and a commitment to delivering excellence in every role.
Overview
12
12
years of professional experience
Work History
Relationship Banker II
Broadway Bank
San Antonio
04.2025 - Current
- Aid customers with financial needs by identifying and recommending products and services tailored to their goals and lifestyle
- Process daily banking transactions accurately, including deposits, withdrawals, and payments
- Open and maintain personal and business accounts, ensuring compliance and accuracy in all documentation
- Build personalized profiles for each customer, fostering trust through strong financial and personal relationship-building
- Conduct outbound calls to pre-qualified clients to discuss relevant products, services, and promotions
- Promote credit cards, loans, and other financial products in every customer interaction to support branch growth and goals
- Handle account maintenance requests, card disputes, and service issues with efficiency and professionalism
- Balance teller machines and branch vault daily, ensuring proper controls and accurate reconciliation
- Support branch marketing initiatives through volunteering, event participation, and consistent community engagement
- Actively contribute to meeting branch sales and service goals through teamwork, initiative, and product knowledge.
Fraud ops specialists
Citi Bank
San Antonio
01.2025 - 04.2025
- Assisting customers who report unauthorized transactions on their accounts.
- Verifying customers’ identities using security protocols before discussing account details.
- Investigating fraud alerts triggered by suspicious account activity.
- Providing guidance on securing accounts after fraud incidents (e.g., resetting passwords, issuing new cards).
- Educating customers on fraud prevention measures and common scams.
- Transferring complex cases to higher-level fraud analysts if needed.
- Contacting customers to verify suspicious transactions flagged by fraud detection systems.
- Alerting customers about potential account compromises and recommending next steps.
- Following up on previously reported fraud cases to gather other details.
- Assisting customers with disputing unauthorized transactions and explaining the resolution process.
- Working with law enforcement or internal fraud teams on ongoing investigations.
- Documenting all interactions accurately in fraud case management systems.
- Analyzing transaction patterns to identify potential fraud trends.
- Collaborating with internal departments (risk management, security, compliance) to mitigate fraud risks.
- Staying updated on new fraud schemes and bank policies related to fraud prevention.
High School Assistant Branch Manager
A Plus Federal Credit Union
San Marcos
01.2020 - 09.2024
- Cheerfully greet members upon entering branch in order to exemplify first class member service.
- Perform basic teller transactions such as cash and check deposits and withdrawals.
- Execute complex teller functions such as opening advanced accounts.
- Actively build upon A+ product knowledge and educate members on offered services.
- Carry out extensive and ever-changing calendar management.
- Process fraud disputes.
- Process payroll and actively check timecards for employees.
- Brainstorm effective solutions to meet member’s needs.
- Coach MSO I’s II’s and interns.
- Give presentations in High School and Middle School classrooms in person and virtually about financial education and literacy.
- Create and lead presentations about a multitude of topics.
- Attend events and present information about the company and the products and services we offer, hand out information and items with A+ logos.
- Create games and activities to train new team members.
- Travel in between branches aiding understaffed locations.
- Attend Volunteer events.
- Manage branch budget and report and file credit card expenses.
- Plan monthly team meetings going over score card.
- Schedule one on ones with team and keep active records of each team member.
- Do monthly observations on team members.
- Conduct monthly and quarterly audits.
Retail Banker II
Woodforest National Bank
Manor
08.2019 - 12.2019
- Maintained appropriate cash limits.
- Cashed checks.
- Established deposits.
- Issued cashier's checks, money advances, money orders and fund transfers.
- Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
- Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans.
- Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs.
- Oversaw ATM balances, refilled cash as needed, and ensured the system was in good working order.
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.
- Receive cash from armored cars and count and verifies cash.
- Opened/closed bank accounts.
- Met daily and weekly goals for new accounts.
Front End Manager
Menards
Rockford
02.2014 - 07.2019
- Receive payments by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers’ questions and provide information on procedures or policies.
- Monitor checkout stations to ensure they have adequate cash available and that they are staffed appropriately.
- Supervise others and provide on-the-job training.
- Stock shelves and put prices on shelves.
- Offer customers carry-out service at the completion of transactions.
- Count money and audit drawers.
- Assist customers by providing information and resolving complaints.
- Answer customers’ questions and provide information on procedures and policies.
- Answering phone calls and answering customers questions or directing them to the department that could.
- Picking up large cash transactions from registers.
- Counting safe to ensure accuracy 3 times a day.
- Entering bank deposits.
- Paying bills for company.
- Ordering money to run the store for a day.
- Fixing computers, printers, tablets, phones and radios.
- Reprograming phones.
Education
Bachelor of Political Science -
University Of Texas San Antonio
Associate of Arts -
Rock Valley College
Rockford, ILHigh School Diploma -
Jefferson High School
Rockford, ILSkills
- Speaking
- Customer service
- Computers and electronics
- Sales and marketing
- Operation monitoring
- Mathematics
- Public safety and security
- Active listening
- Time management
- Microsoft Word
- Microsoft Power Point
- Judgment and decision making
- Critical thinking
- Instructing
- Problem solving
- Team player
- Hardworking
- Dedicated
- Fast learner
- Public speaking
- Communication
- Organization
- Scheduling
- Coaching
- Notary
- Call handling
- Managing and reporting credit card expenses
- Verbal communication
- Phone etiquette
- Inbound and outbound calling
- Relationship building
- Leadership
- Team building
- Customer relationship management
- Fraud detection techniques
- Customer service excellence
- Transaction processing
- Account management
- Financial product knowledge
- Cross-selling techniques
- Compliance adherence
- Team collaboration
- Effective communication
- Adaptability to change
- Event planning
- Credit assessment
- Recordkeeping requirements
- Loan origination
- Persuasive communication style
- Loss prevention
Timeline
Relationship Banker II
Broadway Bank
04.2025 - Current
Fraud ops specialists
Citi Bank
01.2025 - 04.2025
High School Assistant Branch Manager
A Plus Federal Credit Union
01.2020 - 09.2024
Retail Banker II
Woodforest National Bank
08.2019 - 12.2019
Front End Manager
Menards
02.2014 - 07.2019
Bachelor of Political Science -
University Of Texas San Antonio
Associate of Arts -
Rock Valley College
High School Diploma -
Jefferson High School