Tazia Bailey
Glenn Heights,TX
Languages
Spanish
Summary
Seasoned Service Manager bringing 18 years of retail experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Talented professional with expert sales and customer service talents. Composed persona known for having excellent drive. Insightful customer service representative with 19 years of customer service experience. Forward-thinking lead cashier with extensive knowledge of communications. Known for success in sales and health care industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Phlebotomy Technician
Childrens Health Dallas
Dallas, TX
05.2016 - 12.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Obtained blood specimens by performing venipunctures and finger sticks several times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Monitored patients for reactions and verified sample quality.
Patient Care Technician
Childrens Health Dallas
Dallas, TX
12.2008 - 12.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Provided physical support to patients through diverse types of mobility assistance.
- Provided transportation services for patients in hospital environment using appropriate equipment.
Service Operations Assistant Manager
Tom Thumb Food Stores
Desoto, TX
10.2021 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 10 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport.
- Worked with customers to educate and inform on sales items.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of front end, working closely with employees to systemize tasks.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Worked directly with management to brainstorm, discuss strategy and mitigate customer complaints and any other issues.
- Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in coaching and positive reinforcement.
- Reported issues to higher management with great detail, resulting in issues being resolved.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed and rolled out new policies designed to bolster productivity and reduce overall sales reducing activity costs.
- Informed upper management of any and all incidents for assistance and remediation.
Customer Service Representative
Novo 1
Grandprairie, TX
07.2006 - 04.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
Cashier Team Lead
Walmart
Duncan, OK
08.2003 - 09.2004
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Analyzed purchases for signs of fraud.
Education
Bachelor of Science - Nursing
Dallas County Community College District
Dallas, TX05.2024
GED -
North Texas Job Corps
McKinney, TX11.2005
Certified Nurses Aide - Nursing
Wilkins Nursing Home
Duncan, OK05.2004
Skills
- Employee Relations
- Critical Thinking
- Supply Requisition
- Personnel Skill Assessments
- Employee Safety Training
- Positive Reinforcement
- Bookkeeping Operations
- Staff Supervision
- Customer Service
- Problem Anticipation and Resolution
- Risk Management
- Materials and Labor Costing
- Budget Controls
- Accident and Injury Investigation
- Schedule Preparation
- Verbal and Written Communication
- Inventory Management
- Shift Scheduling
- Conflict Resolution
- Job Prioritizing
- Visual Inspections
- Time Management
- Service Quality Management
- Workplace Safety
- Energetic and Outgoing
- Honest and Trustworthy
- Multitasking and Organization
- MS Office
- Staff Motivation
- Team Leadership
- Documentation
- Service-Orientation
Timeline
Service Operations Assistant Manager
Tom Thumb Food Stores
10.2021 - Current
Phlebotomy Technician
Childrens Health Dallas
05.2016 - 12.2019
Patient Care Technician
Childrens Health Dallas
12.2008 - 12.2019
Customer Service Representative
Novo 1
07.2006 - 04.2007
Cashier Team Lead
Walmart
08.2003 - 09.2004
Bachelor of Science - Nursing
Dallas County Community College District
GED -
North Texas Job Corps
Certified Nurses Aide - Nursing
Wilkins Nursing Home
Similar Profiles
Mary St.ClairMary St.Clair
RN at Childrens Health DallasRN at Childrens Health Dallas
Andrea HesterAndrea Hester
Registered Nurse at Childrens Medical Center DallasRegistered Nurse at Childrens Medical Center Dallas
Elizabeth PadillaElizabeth Padilla
Customer Service Representative at Cook Childrens Health PlanCustomer Service Representative at Cook Childrens Health Plan