Tazmari Ortiz
Deltona,FL
Summary
Skilled administrative professional with strong background in managing leave of absence programs, facilitating team collaboration, and ensuring compliance with regulations. Known for flexibility in meeting changing needs and delivering results. Expertise in case management, documentation, and effective communication. Reliable team player focused on achieving organizational goals.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leave of Absence Coordinator
Sedgwick
10.2023 - Current
- Facilitated smooth integration back into the workplace by providing regular updates on expected return dates for employees on leave.
- Maintained up-to-date knowledge on changes to state and federal leave regulations, proactively updating company policies in response to shifting legal requirements.
- Improved communication between departments by serving as the primary point of contact for all leave-related inquiries.
- Managed approximately my work takes ranging from 35-30 ( Return calls , emails ,and messages .)
- Filing new claims daily
Team Lead / Caregiver
Bridgeport Senior Living
10.2022 - 10.2023
- Assist with dress guidance, grooming, meal preparation and medication reminders
- On a daily bases I Engaged With patients in meaningful conversation, socialization and activity while providing personal care assistance
- Built a strong relationships with clients to deliver emotional support and companionship
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Reviewed medical for future appointments / Medical emergencies .
Receptionist /Appointment Scheduler
Cruz Oneill Services
04.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Made average of 30 outbound and inbound calls per day.
Assistant Manager
Finish Line
04.2017 - 01.2019
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Skills
- Microsoft office
- Discretion and confidentiality
- HRIS systems
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- Money handling
- Team leadership
- Respectful and compassionate
- Problem-solving
Certification
- CPR October 2023
- Med tech
Timeline
Leave of Absence Coordinator
Sedgwick
10.2023 - Current
Team Lead / Caregiver
Bridgeport Senior Living
10.2022 - 10.2023
Receptionist /Appointment Scheduler
Cruz Oneill Services
04.2019 - 10.2022
Assistant Manager
Finish Line
04.2017 - 01.2019
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