Summary
Overview
Work History
Education
Skills
Timeline
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Tazmin Ratkowski

Mont Clare

Summary

Dynamic professional with a proven track record in brand building and customer service excellence, notably at Altar'd State. Leveraged effective communication and creative thinking to exceed sales targets and foster brand awareness. Skilled in conflict resolution and teamwork, consistently enhancing customer satisfaction and team performance. Achieved significant repeat business through exceptional service and relationship building.

Overview

4
4
years of professional experience

Work History

Brand Representative

Altar'd State
09.2023 - Current
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
  • Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
  • Provided exceptional customer service to drive satisfaction.
  • Greeted customers warmly and pleasantly answered inquiries.

Cashier

Bj's Wholesale Club
09.2022 - 11.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

Michael's Craft Store
06.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate of Arts - Music

Montgomery County Community College
Blue Bell, PA
05-2025

High School Diploma -

Spring-Ford Area High School
Royersford, PA
06-2023

Skills

  • Goal oriented
  • Brand building
  • Brand awareness
  • Effective communicator
  • Communication skills
  • Customer service
  • Strong presentation skills
  • Conflict resolution techniques
  • Creative thinking
  • Teamwork
  • Reliability

Timeline

Brand Representative

Altar'd State
09.2023 - Current

Cashier

Bj's Wholesale Club
09.2022 - 11.2022

Cashier

Michael's Craft Store
06.2021 - 09.2022

Associate of Arts - Music

Montgomery County Community College

High School Diploma -

Spring-Ford Area High School

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Tazmin Ratkowski