Tazmyn Mason
Elkhart,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lippert
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
R.A.S Logistics
11.2021 - 06.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in company brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Compliance Specialist
Wave Express
12.2020 - 08.2021
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Managed quality programs to reduce overdue compliance activities.
- Supported and trained customers on compliance-related issues.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Assisted with development of compliance objectives and strategies.
- Completed field checks to verify licenses and permits for various business.
Patient Accounts Specialist
Dynamic Synergy
10.2019 - 11.2020
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Responded to patient, family and external payer inquiries.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Ensured compliance with all applicable laws, regulations, policies governing medical billing practices, and patient privacy by staying current on industry changes.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
- Responded to customer concerns and questions on daily basis.
Receptionist
Elkhart Housing Authority
03.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported company correspondence by drafting and distributing memos and emails.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
High School Diploma -
Elkhart Central High School
Elkhart, IN06.2011
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Microsoft Excel
- Staff education and training
- Microsoft Outlook
- Administrative Support
- Service standard compliance
- De-Escalation Techniques
- Building rapport
- Computer Proficiency
- Recordkeeping strengths
Timeline
Customer Service Representative
Lippert
06.2022 - Current
Customer Service Representative
R.A.S Logistics
11.2021 - 06.2022
Compliance Specialist
Wave Express
12.2020 - 08.2021
Patient Accounts Specialist
Dynamic Synergy
10.2019 - 11.2020
Receptionist
Elkhart Housing Authority
03.2018 - 09.2019
High School Diploma -
Elkhart Central High School
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