Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesAssociate

Tazmyn Serna

Shelley,ID

Summary

Dynamic sales professional with a proven track record at The Home Depot Inc, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques. Skilled in inventory control and training, fostering a collaborative team environment to drive sales and operational efficiency.

Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Dynamic individual with hands-on experience with creating talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

The Home Depot Inc
04.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Reduced accidents and improved safety record by conducting thorough equipment inspections and maintenance training sessions.
  • Conducted hands-on demonstrations to reinforce key concepts from classroom lessons, enabling trainees to master practical skills more efficiently.
  • Improved trainee retention rates with engaging and interactive lesson plans tailored to individual learning needs.
  • Implemented an ongoing professional development program that kept staff up-to-date on industry best practices and emerging technologies.
  • Streamlined the onboarding process for new hires, ensuring they quickly became proficient in operating essential machinery.
  • Enhanced equipment operator performance by developing and implementing comprehensive training programs.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Avis/Budge Airport Supervisor

Avis Budget Group
05.2018 - 03.2021
  • Collaborated with various departments to develop strategic plans for enhancing the overall airport experience for passengers.
  • Fostered a positive work environment among team members through open communication channels and recognition initiatives.
  • Implemented cost-saving measures, resulting in reduced operational expenses without compromising on service quality.
  • Directed and supervised airport operations and aviation fuel facilities.
  • Improved customer satisfaction levels through regular training and performance evaluation of airport staff.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.

Deli Supervisor

WinCo Foods
09.2015 - 05.2018
  • Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
  • Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
  • Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
  • Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
  • Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
  • Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
  • Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
  • Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
  • Reduced food waste by implementing proper portion control, storage, and rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Lead Sales Associate

Dillons Marketplace
05.2012 - 09.2015
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

R.N Certification - Nursing

Wichita State University
Wichita, KS
06-2015

Associates of History - American History

Wichita State University
Wichita, KS
06-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Verbal/written communication
  • Stocking and receiving
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Sales training
  • Inventory tracking
  • Building rapport
  • Inventory control
  • Policy and procedure adherence

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • [Area of certification] Training - Heavy Equipment trainer
  • Licensed CNA, LPN, RN

Timeline

Sales Associate

The Home Depot Inc
04.2020 - Current

Avis/Budge Airport Supervisor

Avis Budget Group
05.2018 - 03.2021

Deli Supervisor

WinCo Foods
09.2015 - 05.2018

Lead Sales Associate

Dillons Marketplace
05.2012 - 09.2015

R.N Certification - Nursing

Wichita State University

Associates of History - American History

Wichita State University

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