Tazreen Islam
San Antonio,TX
Summary
Results-driven Sales Representative with 4 years of experience in handling mass groups of customers. Skilled in communication and leadership, consistently delivering exceptional service to ensure customer satisfaction. Aims to contribute to the success of a company by utilizing strong communication skills, leadership abilities, and a results-oriented mindset. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Cashier
Zara
San Antonio, TX
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Administrative Assistant
University Of Texas At San Antonio
San Antonio, TX
06.2023 - 08.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing between 200-400 files in the appropriate filing systems, entered data and completed other clerical tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Amusement Attendant
Andretti Indoor Karting & Games
San Antonio, TX
11.2022 - 05.2023
- Ensure customer satisfaction by providing exceptional service and resolving any issues or concerns in a timely manner
- Promote a safe and enjoyable environment by enforcing safety regulations and monitoring customer behavior
- Ensure the safety of customers by regularly inspecting and maintaining arcade attractions and equipment
- Assist customers with game selection, provide guidance on how to play, and ensure a positive gaming experience
- Assist in organizing and facilitating special events or parties for customers, such as birthday parties or corporate team-building activities
- Ensure the cleanliness and organization of the arcade area by regularly cleaning and sanitizing games, countertops, and surrounding areas
- Coordinate with the maintenance team to ensure the proper functioning of arcade games and attractions
Crystal Expert
Swarovski
San Antonio, TX
06.2022 - 11.2022
- Assisted in creating visually appealing product displays to attract customers and increase sales
- Identify and analyze customer needs to provide personalized product recommendations and increase customer satisfaction
- Analyzed KPI reports to enhance sales goals by comparing it to the previous year sales
- Provided exceptional customer service to ensure customer satisfaction and loyalty
- Collaborate with team members to achieve sales targets and improve overall store performance
- Utilize product knowledge to educate customers on the features and benefits of Swarovski products, enhancing their shopping experience and driving sales
- Stay up to date with the latest fashion trends and provide fashion advice to customers to help them make stylish and on-trend purchases.
- Conduct product knowledge training sessions for new sales associates to ensure they are equipped with the necessary information to effectively communicate with customers and drive sales.
Cashier
Incredible Toys
San Antonio, TX
08.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions while streamlining checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured accurate cash handling and maintained cash register balance at the end of each shift
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving any issues or concerns in a timely and professional manner
- Identified and implemented process improvements to enhance efficiency and accuracy in inventory tracking to make sure all high end product stocks were available for sale.
Cashier
Animal Tour
Sugar Land, TX
06.2021 - 08.2021
- Provide exceptional customer service and ensure a positive experience for all visitors, including answering inquiries, resolving complaints, and providing information
- Ensure accuracy in cash handling and reconcile cash registers at the end of each shift to maintain financial integrity of Animal Tour.
- Maintain a clean and organized work area to provide a visually appealing environment for customers
- Provide assistance and support to customers with special needs or disabilities to ensure their safety and enjoyment
- Effectively communicate with the team to assist in creating a seamless customer experience
Sales Associate
Zagara
Sugar Land, TX
12.2020 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Amusement Attendant
Funplex
Houston, TX
10.2019 - 03.2020
- Provide excellent customer service by assisting customers on and off rides, answering questions, and resolving any issues or concerns while creating a fun and friendly atmosphere for customers by engaging with them and providing excellent customer service.
- Maintain a high level of cleanliness in the park by regularly cleaning and sanitizing rides, restrooms, and common areas.
- Ensure the safety and well-being of all customers by closely monitoring rides and promptly addressing any safety concerns or potential hazards. Act as a first responder in case of emergencies, providing immediate assistance and ensuring the safety of all customers.
- Assist in the implementation and execution of special events and promotions to drive customer engagement and increase indoor park attendance.
- Assist in the implementation and execution of safety training programs for amusement attendants to ensure a safe and enjoyable experience for all customers
- Assist in the maintenance and repair of amusement rides and attractions to ensure their safe and optimal functioning.
Cashier
BurgerIM
Sugar Land, TX
06.2019 - 08.2019
- Provide excellent customer service by taking orders, accurately handling cash transactions, and ensuring customer satisfaction.
- Maintain a clean and organized work area at all times to ensure a safe and efficient environment for both customers and employees.
- Collaborate with the kitchen staff to ensure accurate and timely order delivery to customers.
- Assist in training new cashiers to ensure consistent and efficient service to customers in placing orders and provide recommendations based on their preferences and dietary restrictions
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, TX05.2025
High School Diploma -
Taylor High School
Houston, TX05.2021
Skills
- Customer Relationship Development
- Business Management Principles
- Microsoft & Oracle PeopleSoft
- Customer Service & Satisfaction
- Time Management
- Public Relations
- Staff Training
- Cash Drawer Management
- Hospitality and Accommodation
- Loyalty Program Promotion
- Inventory Management
- POS Systems Operations
- KPI Management
- Excellent People Skills
- Verbal and Written Communication
- Problem solving
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Urdu
Professional Working
Hindi
Limited Working
Timeline
Cashier
Zara
12.2023 - Current
Administrative Assistant
University Of Texas At San Antonio
06.2023 - 08.2023
Amusement Attendant
Andretti Indoor Karting & Games
11.2022 - 05.2023
Crystal Expert
Swarovski
06.2022 - 11.2022
Cashier
Incredible Toys
08.2021 - 05.2022
Cashier
Animal Tour
06.2021 - 08.2021
Sales Associate
Zagara
12.2020 - 06.2021
Amusement Attendant
Funplex
10.2019 - 03.2020
Cashier
BurgerIM
06.2019 - 08.2019
BBA - Finance
The University of Texas At San Antonio
High School Diploma -
Taylor High School