Tazreen Islam
San Antonio,TX
Summary
Results-driven Sales Representative with 4 years of experience in handling mass groups of customers. Skilled in communication and leadership, consistently delivering exceptional service to ensure customer satisfaction. Aims to contribute to the success of a company by utilizing strong communication skills, leadership abilities, and a results-oriented mindset. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Cashier
Zara
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Administrative Assistant
University Of Texas At San Antonio
06.2023 - 08.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing between 200-400 files in the appropriate filing systems, entered data and completed other clerical tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Amusement Attendant
Andretti Indoor Karting & Games
11.2022 - 05.2023
- Ensure customer satisfaction by providing exceptional service and resolving any issues or concerns in a timely manner
- Promote a safe and enjoyable environment by enforcing safety regulations and monitoring customer behavior
- Ensure the safety of customers by regularly inspecting and maintaining arcade attractions and equipment
- Assist customers with game selection, provide guidance on how to play, and ensure a positive gaming experience
- Assist in organizing and facilitating special events or parties for customers, such as birthday parties or corporate team-building activities
- Ensure the cleanliness and organization of the arcade area by regularly cleaning and sanitizing games, countertops, and surrounding areas
- Coordinate with the maintenance team to ensure the proper functioning of arcade games and attractions
Crystal Expert
Swarovski
06.2022 - 11.2022
- Assisted in creating visually appealing product displays to attract customers and increase sales
- Identify and analyze customer needs to provide personalized product recommendations and increase customer satisfaction
- Analyzed KPI reports to enhance sales goals by comparing it to the previous year sales
- Provided exceptional customer service to ensure customer satisfaction and loyalty
- Collaborate with team members to achieve sales targets and improve overall store performance
- Utilize product knowledge to educate customers on the features and benefits of Swarovski products, enhancing their shopping experience and driving sales
- Stay up to date with the latest fashion trends and provide fashion advice to customers to help them make stylish and on-trend purchases.
- Conduct product knowledge training sessions for new sales associates to ensure they are equipped with the necessary information to effectively communicate with customers and drive sales.
Cashier
Incredible Toys
08.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions while streamlining checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured accurate cash handling and maintained cash register balance at the end of each shift
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving any issues or concerns in a timely and professional manner
- Identified and implemented process improvements to enhance efficiency and accuracy in inventory tracking to make sure all high end product stocks were available for sale.
Cashier
Animal Tour
06.2021 - 08.2021
- Provide exceptional customer service and ensure a positive experience for all visitors, including answering inquiries, resolving complaints, and providing information
- Ensure accuracy in cash handling and reconcile cash registers at the end of each shift to maintain financial integrity of Animal Tour.
- Maintain a clean and organized work area to provide a visually appealing environment for customers
- Provide assistance and support to customers with special needs or disabilities to ensure their safety and enjoyment
- Effectively communicate with the team to assist in creating a seamless customer experience
Sales Associate
Zagara
12.2020 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Amusement Attendant
Funplex
10.2019 - 03.2020
- Provide excellent customer service by assisting customers on and off rides, answering questions, and resolving any issues or concerns while creating a fun and friendly atmosphere for customers by engaging with them and providing excellent customer service.
- Maintain a high level of cleanliness in the park by regularly cleaning and sanitizing rides, restrooms, and common areas.
- Ensure the safety and well-being of all customers by closely monitoring rides and promptly addressing any safety concerns or potential hazards. Act as a first responder in case of emergencies, providing immediate assistance and ensuring the safety of all customers.
- Assist in the implementation and execution of special events and promotions to drive customer engagement and increase indoor park attendance.
- Assist in the implementation and execution of safety training programs for amusement attendants to ensure a safe and enjoyable experience for all customers
- Assist in the maintenance and repair of amusement rides and attractions to ensure their safe and optimal functioning.
Cashier
BurgerIM
06.2019 - 08.2019
- Provide excellent customer service by taking orders, accurately handling cash transactions, and ensuring customer satisfaction.
- Maintain a clean and organized work area at all times to ensure a safe and efficient environment for both customers and employees.
- Collaborate with the kitchen staff to ensure accurate and timely order delivery to customers.
- Assist in training new cashiers to ensure consistent and efficient service to customers in placing orders and provide recommendations based on their preferences and dietary restrictions
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, TX05.2025
High School Diploma -
Taylor High School
Houston, TX05.2021
Skills
- Customer Relationship Development
- Business Management Principles
- Microsoft & Oracle PeopleSoft
- Customer Service & Satisfaction
- Time Management
- Public Relations
- Staff Training
- Cash Drawer Management
- Hospitality and Accommodation
- Loyalty Program Promotion
- Inventory Management
- POS Systems Operations
- KPI Management
- Excellent People Skills
- Verbal and Written Communication
- Problem solving
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Urdu
Professional Working
Hindi
Limited Working
Timeline
Cashier
Zara
12.2023 - Current
Administrative Assistant
University Of Texas At San Antonio
06.2023 - 08.2023
Amusement Attendant
Andretti Indoor Karting & Games
11.2022 - 05.2023
Crystal Expert
Swarovski
06.2022 - 11.2022
Cashier
Incredible Toys
08.2021 - 05.2022
Cashier
Animal Tour
06.2021 - 08.2021
Sales Associate
Zagara
12.2020 - 06.2021
Amusement Attendant
Funplex
10.2019 - 03.2020
Cashier
BurgerIM
06.2019 - 08.2019
BBA - Finance
The University of Texas At San Antonio
High School Diploma -
Taylor High School
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