Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tazya Peoples

Summary

Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.

Reliable with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Sales/Shipping and Receiving Clerk

Fedex Office
12.2023 - Current
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.

Solutions Specialist

Verizon
06.2021 - 11.2023
  • Facilitate, sale of cellular phones and wireless services to the general public while demonstrating outstanding customer service
  • Create additional sales opportunities through creative marketing campaigns and community involvement
  • Handle daily store operations such as opening/closing, inventory control, cash management, and various
  • Develop and monitor action plans for the accomplishment of daily/month sales goals
  • Maintain, troubleshoot, and install information and computer systems
  • Identify the software, data, and hardware needs of companies
  • Create an environment for discovery in your store that sparks new ideas for using mobile communications;
  • Keep abreast of the rapidly evolving Wireless technology;
  • Providing customers with products and solutions while generating sales by using your passion for cutting-edge technology
  • Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Ability to thrive on change as products evolve
  • Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Package Handler

UPS,
11.2021 - 03.2022
  • Provide assistance to, drivers by completing a variety of activities except driving: loading and unloading the truck, calling clients, collecting payments, communicating with dispatchers
  • Loading and unloading the UPS vehicle
  • Assisting the UPS driver with various package deliveries
  • Maintaining an image that meets or exceeds company grooming standards
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Assistant manager

Footlocker.com Inc.
06.2019 - 10.2021
  • Greeting customers, responding to questions
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Associate

Champs Sports
06.2019 - 10.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Warehouse production

Sigma
10.2020 - 04.2021
  • Completes shipments by processing and loading orders
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
  • Enforces inventory controls by collecting stock location orders and printing requests
  • Provides quality service by following organization standards
  • Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat
  • Promotes clean shipping supply area by complying with procedures, rules, and regulations
  • Completes reports by entering required information
  • Contributes to team e ort by accomplishing related results as needed
  • Track and document exact shipment arrival and departure times
  • Tag and label merchandise
  • Label and stockpile merchandise according to size, shape, and type
  • Box, wrap and pack merchandise in accordance with relevant procedures and standards
  • Prepare all orders for shipment
  • Record and manage all impaired or damaged merchandise items
  • Operate adequate merchandise management tools
  • Enter data in inventory and logistics software programs, , drivers helper/warehouse associate
  • Expedited order fulfillment by utilizing a detailed understanding of warehouse layout and inventory management.

Call center representative

Maximus Federal
10.2020 - 04.2021
  • Protecting PHI AND PII
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve
  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Determines eligibility by comparing client information to requirements
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

cashier

Popeye's
01.2017 - 01.2018
  • Stony creek va —, Maintain sanitation, health, and safety standards in work areas
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
  • Resolves customer issues and answers questions
  • Bags purchases if needed
  • Processes return transactions
  • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
  • Enters price changes by referring to price sheets and special sale bulletins
  • Discounts purchases by redeeming coupons
  • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
  • Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
  • Balances cash drawer by counting cash at beginning and end of work shift
  • Provides pricing information by answering questions
  • Maintains checkout operations by following policies and procedures and reporting needed changes
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Contributes to team e ort by accomplishing related results as needed
  • Champs sports, colonial heights va —

Education

High School Diploma -

Old Dominion University
Norfolk, VA
05.2026

High School Diploma -

Prince George High School
Prince George, VA
06.2018

Skills

  • Microsoft Word
  • Microsoft
  • Powerpoint
  • Active Listening
  • Time management
  • Interpersonal skills
  • Customer service
  • Leadership
  • Management
  • Computer skills
  • Microsoft Excel
  • Microsoft outlook
  • Critical thinking
  • Problem Solving
  • Basic Mathematics
  • Inventory Replenishment
  • Google Docs
  • Packing and Scanning
  • Shipping and Receiving
  • Training and Development
  • Critical Thinking
  • Account Balancing

Timeline

Sales/Shipping and Receiving Clerk

Fedex Office
12.2023 - Current

Package Handler

UPS,
11.2021 - 03.2022

Solutions Specialist

Verizon
06.2021 - 11.2023

Warehouse production

Sigma
10.2020 - 04.2021

Call center representative

Maximus Federal
10.2020 - 04.2021

Assistant manager

Footlocker.com Inc.
06.2019 - 10.2021

Sales Associate

Champs Sports
06.2019 - 10.2021

cashier

Popeye's
01.2017 - 01.2018

High School Diploma -

Old Dominion University

High School Diploma -

Prince George High School

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Tazya Peoples