TAZZALEEN LEACH
Matteson,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the finance/banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Marquette Bank
09.2018 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided customers with their daily balances, transactions and deposits verbally.
- Follow up on disputes regarding deposits and withdraws while handling more than 150 calls a day
Collections Account Manager
Car Now Acceptance Company
06.2015 - 07.2018
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Process payment, make arrangements, follow up with courtesy calls and review accounts for accuracy
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Collections/Customer Service Representative
Wells Fargo Home Mortgage
04.2012 - 05.2015
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized an auto dialer to contact customers to collect on their delinquent mortgage account ranging between 10 days -180 days past due
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
Store Manager
Payday Loan Store
01.2006 - 03.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Originating Loans for customer via their personal checking account, customer writes out personal check as collateral until their next payday
- Underwriting and reviewing loan documents and information to determined customers approval limit
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
High School Diploma -
John Marshall High School
Milwaukee, WI06-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Cash management
- Goals and performance
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Marquette Bank
09.2018 - 06.2024
Collections Account Manager
Car Now Acceptance Company
06.2015 - 07.2018
Collections/Customer Service Representative
Wells Fargo Home Mortgage
04.2012 - 05.2015
Store Manager
Payday Loan Store
01.2006 - 03.2012
High School Diploma -
John Marshall High School
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