Summary
Overview
Work History
Education
Skills
Timeline
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Tazmin Baker

Fort Smith,AR

Summary

Articulate, knowledgeable, results-oriented leader with exemplary financial analysis, excellent interpersonal and communication skills. Respectful professional skilled in a variety of areas pertaining to the banking industry including: risk mitigation, fraud prevention, loans, customer solutions and creative problem solving in high pressure environments.

Overview

8
8
years of professional experience

Work History

Credit Card Fraud Specialist

Bank Of America
09.2023 - Current
  • Utilize fraud detection tools and techniques to monitor and analyze credit card transactions for signs of fraudulent activity.
  • Conduct regular reviews of account settings and transaction patterns to identify potential vulnerabilities and suspicious activities indicative of fraudulent behavior.
  • Execute fraud prevention protocols such as multi-factor authentication, biometric verification, and IP geolocation tracking to strengthen account security and deter bad actors.
  • Investigate suspicious transactions, conduct thorough research and work with with other internal departments to mitigate risk and minimize losses.
  • Implement proactive measures to prevent fraudulent activities, including reviewing account settings, applying fraud alerts, and enhancing security protocols.
  • Communicate effectively with customers through Client Relationship Management Systems (CRM) to verify identity, transactions, address concerns, and educate them on fraud prevention best practices.
  • Apply understanding of financial regulations and compliance standards.
  • Collaborate with law enforcement agencies in relation to fraud investigations.

Credit Specialist

U.S. Bank
06.2019 - 04.2022
  • As part of the Consumer Business Banking Operations team (CBBO), Credit Specialists help resolve matters pertaining to more complex situations on a variety of credit based account types (Car/RV/Boat Loans, Car Lease, Home equity lines of credit (HELOC's), Land loans, Manufacturing loans, Personal loans and lines of credit)
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Checked appraisals, title information and insurance documents for each property.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Investigate possible credit related risk factors and forward the information to the correct team if necessary.
  • Respond to incoming phone calls with expertise and empathy.
  • Navigate multiple channels to assist in resolving the matter including the phone, chat and email.
  • Maintain multiple reports and systems.
  • Multitask to improve efficiency and overall customer satisfaction.
  • Handle Confidential customer information with care.
  • Handle high-stress situations in calm and timely manner.

Personal Banker

U.S. Bank
08.2018 - 06.2019
  • Checking, Savings account maintenance, Disputes and CD Redemption.
  • Handle Confidential customer information with care.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Meet monthly metrics to satisfy overall site performance.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Respond to incoming phone calls with expertise and empathy.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Expanded client base by promoting new financial products.
  • Maintain multiple reports and systems.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Meet with aligned manager to go over trends and observations.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Analyze trends and identify opportunities.
  • Handle high-stress situations in calm and timely manner.
  • Multitask to improve efficiency and overall customer satisfaction with one call resolution mindset.
  • Adapt and apply changes in policy/work criteria on job.
  • Meet monthly metrics to satisfy overall site performance.
  • Managed over 60+ customer calls per day on average.

Claims Customer Service Representative

Bank Of America
09.2016 - 06.2018
  • Assist customers to file Fraud and Non Fraud claims on a variety of account and transaction types (Personal Checking, Personal Savings, Business Checking, Business Saving's) (Debit Card POS transactions, ATM Transactions, ACH Transactions)
  • Communicate with customers through multiple channels Phone, Email and Chat.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintain multiple reports and systems.
  • Strict verification procedure and thorough questioning through the claims process to help identify potential fraudsters or someone who's a victim of fraud.
  • Analyze trends and identify opportunities.
  • Handle high-stress situations in calm and timely manner.
  • Multitask to improve efficiency and overall customer satisfaction.
  • Meet monthly metrics to satisfy overall site performance.
  • Managed over 60+ customer calls per day on average.

Education

High School Diploma -

Greenwood High School
Greenwood, AR

Skills

  • Fraud Monitoring
  • Anti-money laundering
  • Loss prevention
  • Loss/Risk Mitigation
  • Root Cause Analysis
  • Risk management
  • Quantitative research
  • Data entry
  • Written and Verbal Communication
  • Multitasking
  • Negotiation
  • Collaboration
  • Customer Relationship Management

Timeline

Credit Card Fraud Specialist

Bank Of America
09.2023 - Current

Credit Specialist

U.S. Bank
06.2019 - 04.2022

Personal Banker

U.S. Bank
08.2018 - 06.2019

Claims Customer Service Representative

Bank Of America
09.2016 - 06.2018

High School Diploma -

Greenwood High School

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Tazmin Baker