Taylor-Brooke Ducre
Slidell,LA
Summary
With over 12 years of experience in retail and restaurant management, consistently demonstrating the ability to lead teams, manage operations, and ensure customer satisfaction. Expertise in advertising, sales, inventory management, and customer relations, as well as generating comprehensive sales, revenue, and payroll reports. Recognized for commitment to maintaining high sales volumes through punctual and friendly customer interactions. Eager to utilize extensive knowledge and skills to drive team success and enhance business profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Lillian Gossin
01.2024 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented care provided and progress made, ensuring accurate health records.
- Administered medications to ensure timely healthcare for each resident.
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Adapted activities to meet varying physical and cognitive abilities of residents, ensuring inclusive participation.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Organized recreational activities that increased social interaction among residents.
Cashier and Salesperson
Travelcenters Of America
03.2020 - 04.2020
- Managed cash and credit transactions in a fast-paced retail environment
- Provided excellent customer service and guided shoppers to products
- Trained new employees on company procedures
- Utilize strong interpersonal skills to provide exceptional customer service and create a welcoming environment for travelers stopping at the store
- Utilize knowledge of travel center products and services to upsell and cross-sell to customers, increasing sales revenue and enhancing the overall customer experience
Manager
Hooters Restaurant
08.2015 - 04.2016
- Supervising Restaurant Area
- Overseeing 20 employees
- Handling day-to-day operations
- Handling all sales, payroll, and revenue reporting
- Responsibility over customer relations
- Handling drawer cash outs
- Making periodic deposits
- Handling opening and closing of restaurant
- Keeping office and restaurant clean
- Managing all shifts
- Handling all sales, revenue, and payroll reporting
- Assuring customer satisfaction at all times
- Cleaning restaurant, office, and store
- Ensuring compliance with health and safety regulations at all times to maintain a safe and enjoyable dining experience for customers and a safe working environment for employees
- Developing and implementing strategies to increase customer loyalty and repeat business, such as loyalty programs, special events, and personalized customer experiences, to drive revenue growth and maintain a competitive edge in the market
Manager
Smoothie King at Airport
01.2008 - 01.2015
- I was assigned to be over certain shifts, money management, time cards, and the schedule for other employees
- I also was on call meaning that if something needed to be delivered or taken care of and the owners weren't available, I would have to take up their slack
- I was the manager of 3 different locations at the same time
- Supervising 10 employees
- Managing day-to-day operations
- Handling opening and closing of store and restaurant
- Handling advertising, sales, inventory management, and customer relations
- Generating sales, revenue, and payroll reports
- Handing day-to-day operations
- Managing all shifts
- Made periodic deposits
- Keeping sales volume high by punctual and friendly ways
- Assuring customer satisfaction at all times
- Cleaning the store, office, and restaurant
- Training any potential employee
- Opened and closed restaurant
- Assuring customer satisfaction at all times
- Handling sales reports
- Handling day-to-day operations
- Implementing new marketing strategies to increase foot traffic and drive sales
- Developing and implementing staff training programs to ensure consistent quality in customer service and product knowledge, leading to improved customer satisfaction, repeat business, and positive brand reputation
Education
College in General Studies -
Delgado Community College
Slidell, LA12.2011
Skills
- Training
- Sales
- Supervision
- Operations Management
- Customer Relations
- Cash Handling
- Financial Reporting
- Cleaning
- Shift Management
- Advertising
- Inventory Management
- Revenue Generation
- Employee Training
- ServSafe
- Leadership
- Time Management
- Team Building
- Communication
- Decision Making
- Ambition
- Friendliness
- Flexibility
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Dementia care
- Activities of daily living
- Emotional support
- Clear communication
- Housekeeping
- Basic housekeeping
- Housekeeping duties
- Patient care
- First aid and safety
- Infection control
- Safe patient transportation
- Patient companionship
- Alzheimer's support
Certification
ServSafe
Personal Information
Willing To Relocate: Anywhere
Timeline
Elderly Caregiver
Lillian Gossin
01.2024 - Current
Cashier and Salesperson
Travelcenters Of America
03.2020 - 04.2020
Manager
Hooters Restaurant
08.2015 - 04.2016
Manager
Smoothie King at Airport
01.2008 - 01.2015
College in General Studies -
Delgado Community College