Tiffany Brown

An effective leader that is highly motivated to drive success through leadership qualities; in addition, able to perform under pressure in a fast-paced environment. Dedicated and results-driven Budget Director with 10 years of experience in financial planning and budget management. Proven expertise in developing and overseeing budgets, analyzing financial data, and implementing strategic cost-saving initiatives. Adept at collaborating with cross-functional teams, providing insightful recommendations, and ensuring compliance with financial regulations. Strong track record of optimizing resource allocation and driving financial efficiency. Excellent communicator skilled in preparing detailed financial reports for executive decision-making. Committed to achieving fiscal responsibility and contributing to organizational success. Logical professional talented at setting goals and formulating effective action plans. In-depth knowledge of financial and budget forecasting. Proactive and assertive individual dedicated to analyzing and maintaining cost and schedule performance measurement baselines.

• Successfully reduced operating costs by X% through strategic budgetary adjustments and process improvements.
• Implemented a forecasting model resulting in more accurate financial projections and enhanced budgetary control.
• Led initiatives to enhance financial transparency, enabling better communication across departments.
• Able to motivate, initiate and schedule team of agents to improve stats by coaching side by sides observations, live monitoring, and weekly meetings.
• Direct work agents to improve performance and maintain 93% adherence and higher.
• Initiate and facilitate Blitz contests through delegation to increase morale and motivate the teams to improve overall performance. Blitz did improve morale by 65% of the office, which showed month over month this helped get the office on straight path to improve overall performance month over month as well.
• Review service levels and coverage for Presented vs Collected and Technical Support through communication; maintain above 90% for Customer Service results surveys.
• As a team leader, provide directions through strategic planning, training and clear instruction, and guidance to a diverse group of teammates, for the purpose of achieving set goals while listening to team members' feedback. Monitor team members' participation to ensure training effectiveness to determine if any additional training is needed and manage the flow of day-to-day operations. Create reports to update the company executives on the team's progress and distribute reports to other appropriate personnel.

Alpha Delta Omega Chapter in Nashville, TN