Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

T C Brown

Chicago,IL

Summary

Detail-oriented and dependable professional with 15+ years of experience overseeing administrative tasks, creating organized environments, and providing world-class office support. Skilled in managing HR databases and systems, ensuring accuracy and confidentiality of employee information. Expert at assisting employees and continuously delivering exceptional service. Authorized to work in the US for any employer

Overview

17
17
years of professional experience

Work History

Team Lead

Bentley's Pet Stuff
Skokie, IL
07.2023 - Current
  • Develop strategies to increase team productivity and improve customer service levels.
  • Provide leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conduct performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Resolve escalated customer complaints or queries promptly and efficiently.

Independent Consultant

BOKA Catering Group
Chicago, IL
10.2021 - 06.2022
  • Provided world-class assistance in setting and cleaning up numerous special events, successfully creating positive and professional environments for attendees and optimizing guest experiences
  • Demonstrated exceptional skills in delivering outstanding service and maintaining high customer satisfaction rates

HR Generalist / HRIS Analyst

Jenner & Block LLP
Chicago, IL
09.2017 - 04.2020
  • Led empathy interviews with various levels of the firm to identify and understand bright spots (i.e Positive outcome) and identify procedural pitfalls in existing HR processes and services
  • Drafted firm-wide communications regarding upcoming HR/ Benefit changes or highlights new projects on the horizon [e.g
  • HR SharePoint redesign with new custom graphical interface, new ePerformance (paper to digital migration project), New Hire Portal creation, and the Onboarding Process Review]
  • Leveraged data from various collaborative teams and system resources to develop standard reports and effective use of people data and processes

Analyst, HR Information Systems

Hyatt Hotels Corporation
Chicago, IL
05.2015 - 09.2017
  • HRIS Reporting and Analytics, Aggregated and analyzed data from multiple HRIS systems and communicates insights to global HR colleagues at all job levels
  • Consulted, designed, developed and tested reports utilizing Taleo OBI Reporting and ADP Enterprise Reporting Systems
  • Acted as team Project Lead on several cross-collaborative HR Systems projects (e.g ServiceNow Configuration Reclassification, HR Digital Document Solution, HR System Roadshow, HR Hotel Scorecard)
  • Full-cycle (Requirements gathering, Scoping, Task/ Resource Delegation, Communication, Priority Mapping, Implementation) HRIS Project Manager for Oracle's Business Intelligence (OBI) Taleo Recruiting reporting migration project from SAP's Business Objects.

Jr. HR Generalist/ Analyst

Information Resources Incorporated
Chicago, IL
07.2014 - 05.2015
  • Created and facilitated Diversity & Inclusion curriculum for volunteer event with Junior Achievement organization and Take Our Daughters and Sons to Work Day
  • Delivered key HR metrics and shared analysis insights (the “so what") to various levels of the organization
  • Acted as HR Project Manager with cross-collaborative IT and Finance Initiatives (SharePoint, Learning Management Systems, Applicant Tracking Systems, HRIS, Data Validation, Outlook Global Address Listing, Turnover)

Recruiter

Information Resources Incorporated
Chicago, IL
07.2012 - 07.2014
  • Published weekly reports and made quarterly process change recommendations to the business
  • Rebranded virtual New Hire Orientation and developed standard script for recruiters and hiring managers
  • Oversaw high-volume (~65-70 requisitions) full-cycle recruiting for 26+ states including weekly New-Hire Orientation

Human Resources Generalist

Pivot Point International
Evanston, IL
08.2011 - 05.2012
  • Co-facilitated Employee Handbook relaunch meetings with various levels of organization
  • Assisted with Employee Relation Issues (terminations, investigations, complaints, etc.) and full cycle recruitment (resume screens, interviews, background checks, job offers, new hire orientation, etc.)
  • Developed digital conversion system for terminated employee personnel records in the HRIS system
  • Performed audits of personnel files and employee benefits (Paid-time off, Life insurance, Long-Term/Short Term Disability, Medical, Dental, and 401k)
  • Maintained Knowledge Management Portal (HR Intranet) for entire organization

Human Resources Coordinator

Hyatt Regency Chicago
Chicago, IL
03.2007 - 03.2011
  • Created action plans and facilitated dialogue regarding employee feedback from Engagement Survey for the Banquets and other Food and Beverage departments
  • Improved department morale and reduced banquet staff grievances by 60%
  • Served as initial point of contact for over 1,200 employees for benefit assistance

Education

Certificate in Human Resources Management -

Triton College
12.2004

Some College (No Degree) - Organizational Leadership

Northwestern University
Chicago, IL

Skills

Overview (years):

  • Complaint Resolution (10)
  • Conflict Resolution (10)
  • Interviewing (10)
  • Performance Improvement (10)
  • Powerpoint Presentations (10)
  • Recruitment (10)
  • Schedule Management (10)
  • Employee Engagement (8)
  • Trend Tracking (7)
  • Hr Policies & Procedures (6)
  • HRIS (5)
  • Key Performance Indicators (5)
  • Benefits Administration (4)
  • Implementation (4)
  • Process Development (4)
  • Volunteering (4)
  • Change Management (3)
  • Regulatory Compliance (3)
  • Team Supervision (3)
  • Workplace Safety (3)
  • Microsoft SharePoint (2)
  • Payroll (2)
  • Organizational Development (1)

Proficient in both Windows and Mac OS operating systems, 10-key and types 68 WPM

Technology

  • Human Capital Management Systems: ADP Employment Information Systems (EIS), Lawson
  • Metropolitan Life MetLink
  • Learning Management Systems: Oracle/ Skillsoft Learning Management Systems, Saba
  • Payroll: Lawson, Paylocity, Eventions, Workforce Management Systems (WMS), Time Saver
  • Recruiting: PC Recruiter, Taleo
  • Reporting: ADP Reporting, Oracle Business Intelligence Enterprise (Taleo), SAP Business Objects (Taleo)
  • Sourcing: All Retail Jobs, Career Builder, Employment Network, Find the Right Job, Glassdoor
  • HCareers, Indeed, Monster, ZipRecruiter
  • Talent Management: TalentHub (Cornerstone)
  • Miscellaneous: Active Directory, HR SharePoint
  • Advanced in Microsoft Office (Access, Excel, Word, PowerPoint, Outlook)

Additional Information

Awards:

  • Information Resources Incorporated's (IRI) Make It Happen Award April 2015 IRI's Make It Happen Award December 2014 IRI's Make It Happen Award

Volunteering:

  • BuildOn - Mentor to graduating senior transitioning into the military
  • Junior Achievement - Taught Diversity, Equity, and Inclusion to 3rd Graders Working In the Schools (WITS) - Mentored 3rd and 4th graders with literacy skills

PROFESSIONAL BRAND:

  • “An authentic and empathetic leader impassioned to connect employees with the organization’s mission by revitalizing various HR tools and processes (Colleague Relations, Talent Enrichment, Action Planning/ Momentum and Execution).”

Timeline

Team Lead

Bentley's Pet Stuff
07.2023 - Current

Independent Consultant

BOKA Catering Group
10.2021 - 06.2022

HR Generalist / HRIS Analyst

Jenner & Block LLP
09.2017 - 04.2020

Analyst, HR Information Systems

Hyatt Hotels Corporation
05.2015 - 09.2017

Jr. HR Generalist/ Analyst

Information Resources Incorporated
07.2014 - 05.2015

Recruiter

Information Resources Incorporated
07.2012 - 07.2014

Human Resources Generalist

Pivot Point International
08.2011 - 05.2012

Human Resources Coordinator

Hyatt Regency Chicago
03.2007 - 03.2011

Certificate in Human Resources Management -

Triton College

Some College (No Degree) - Organizational Leadership

Northwestern University

Similar Profiles

CREATE PROFILE
T C Brown