Lateefa Coleman
Hampton,VA
Summary
Performance-driven Healthcare Operations Leader with more than 10 years of experience aligning clinical excellence with business objectives, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall clinical and business judgment. Looking to obtain a position that utilizes my experience in clinical, operational, customer service, and leadership to excite and encourage growth across the continuum of healthcare.
Overview
24
24
years of professional experience
Work History
Center Director
HealthPro Pediatrics
09.2023 - Current
- Opened new pediatric clinic in new market
- Facilitated program development to more than triple caseload and increase gross monthly revenue from 17k to 150k in 6 months
- Interview, hire, and train new staff
- Manage clinical, operational and financial metrics
- Supervise Human Resources and Payroll related issues
- Participate in sales activities to solidify strong military and community partnerships and continued program growth
- Work in conjunction with leadership to create growth plans to increase company footprint in Virginia.
Area Director of Operations
EmpowerMe Wellness
10.2022 - 09.2023
- Oversaw financial and clinical operations for 25 rehab departments across 6 states totaling more than 20 million in expected gross revenue
- Successfully Opened 10 new clinics in 6 months
- Maintain excellent customer relationships through superior customer service for contract retention and growth
- Manage and guide Clinic Directors as it relates to both clinical and financial initiatives
- Collaborate with Administrators and facility staff to meet individualized facility goals
- Facilitate clinical program development and growth
- Create and manage budgets based on company initiatives and directives
- Supervise Human Resources and Payroll related issues
- Audit clinical documentation to decrease denials
- Keep abreast of federal and state regulatory and practice act changes to ensure all clinics and staff members are compliant with changes
- Participate in sales activities for business development and growth
- Responsible for recruitment, hiring, and retention of clinically competent staff members
- Stand in as Clinic Director and/or as treating staff member as needed to ensure clinic success and reduce gaps in coverage
- Assist in overseeing diagnostic laboratory and pharmacy business lines
- Provide mentorship and training for new therapist and directors
- Conduct quarterly business reviews with all customers at community, regional, and corporate levels
- Help community partners with hospital and physician marketing initiatives to facilitate census development and community growth.
Director of Business Development
RehabCare/Kindred Healthcare
08.2016 - 05.2022
- Cultivate leads for new contact therapy business, and maintained excellent relationships to save and grow existing business
- Responsible for over 200 million in business growth and/or saved accounts across 6 years
- Participated in Pro Forma discussions to maximize revenue through optimizing clinical operations
- Analyzed statistics and metrics to create growth plans and new partnerships for customers
- Promote customer service and relationship building with new and existing partners
- Identify benefits and differentiating factors unique to organization
- Analyze pain points and problem areas of potential clients to help create solutions
- Complete necessary updates in company systems as needed
- Develop and exhibit sales and operational acumen for potential and existing partners
- Facilitate growth related financial discussions
- Write and submit RFPs that highlighted company differentiators to win or keep business
- Research and retain information related to regulatory and industry changes for professional and personal growth.
Regional Vice President of Operations
Functional Pathways
09.2015 - 08.2016
- Managed over 77 SNF and CCRC communities from MA to FL totaling over 100 million in gross revenue
- Manage and guide 11 Regional Managers to reach operational and customer goals
- Successfully started 12 new SNF contracts in new state in 2 months
- Collaborate with Administrators and facility staff to meet individualized customer goals
- Create and manage budgets based on company initiatives for growth
- Supervise Human Resources and Payroll related issues
- Keep abreast of regulatory changes to ensure all facilities and staff members are compliant with changes
- Conducted monthly and quarterly business reviews with customers and executive leadership
- Participate in sales activities for business development and growth
- Assist in recruitment, hiring, and retaining clinically competent staff members
- Participate in Executive Board meetings to develop and implement new company initiatives and ensure customer satisfaction.
Area Director of Operations
RehabCare – NY State
09.2013 - 09.2015
- Oversaw financial and clinical operations for 18 rehab departments in NY state totaling more than 72 million in gross revenue
- Maintain excellent customer relationships through superior customer service for contract retention
- Manage and guide Program Directors as it relates to both clinical and financial initiatives
- Collaborate with Administrators and facility staff to meet individualized facility goals
- Facilitate program development and growth
- Create and manage budgets based on company initiatives
- Supervise Human Resources and Payroll related issues
- Audit clinical documentation to decrease denials
- Keep abreast of regulatory changes to ensure all facilities and staff members are compliant with said changes
- Participate in sales activities for business development and growth
- Assist in recruitment, hiring, and retaining clinically competent staff members.
Program Director
RehabCare – Durham, NC
01.2011 - 09.2013
- Managed team of 12 therapists
- Participate in interdisciplinary meeting to establish plans of care for residents
- Monitor treatment minutes for Medicare PPS, Medicaid, and Private Insurance
- Manage payroll, staffing, schedules, accounts receivable, and accounts payable
- Maintain accurate therapeutic outcomes
Speech-Language Pathologist
United Rehab (Pruitt Healthcare)
10.2010 - 01.2011
- Evaluate and treat adults with communication and swallowing disorders; including aphasia, apraxia, cognitive/linguistic, dysarthria, dysphagia, and voice disorders in acute inpatient rehab and long term care setting
- Develop specialty programs in areas of cognition and swallowing for long term care patients with varying degrees and types of dementia
- Communicated with physicians and related disciplines regarding patient evaluation and treatment
- Participate in family care plan and interdisciplinary care meetings
Director of Rehab
People First Rehabilitation – Raleigh, NC
07.2010 - 10.2010
- Manage a team of 7 therapist
- Participate in interdisciplinary meeting to establish plans of care for residents
- Monitor treatment minutes for Medicare PPS, Medicaid, and Private Insurance
- Manage payroll, staffing, accounts receivable, and accounts payable
- Evaluate and treat patients with cognitive, speech, language, and swallowing disorders.
Speech-Language Pathologist
People First Rehabilitation – Durham, NC
07.2009 - 06.2010
- Evaluate and treat adults with communication and swallowing disorders; including aphasia, apraxia, cognitive/linguistic, dysarthria, dysphagia, and voice disorders in the acute and inpatient rehabilitation setting
- Develop specialty programs in the areas of cognition and swallowing for long term care patients with varying degrees and types of dementia
- Communicated with physicians and related disciplines regarding patient evaluation and treatment
- Participate in family care plan and interdisciplinary care meetings
- Create community reintegration and home health programs
- Maintain accurate patient and billing records according to organizational standards.
Director of Operations
Accurate Reconstruction Inc
06.2000 - 12.2006
- Managed in-house staff of 30 crew chiefs and auxiliary staff of over 100 workers
- Handled all accounting matters including accounts payable and accounts receivable with revenue of 10 million
- Solved complex customer service issues and complaints
- Completed insurance estimates
- Participated in marketing and educational conferences to increase revenue
- Maintained accurate business records for insurance and IRS audits
- Worked closely with insurance adjusters and claims representatives.
Education
M.Ed. Communication Disorders -
North Carolina Central University
Durham, NC05.2009
Bachelor of Arts, Psychology -
Kean University
Union, NJ05.2006
Skills
- Strategic planning and execution
- Process Improvements
- Performance Analysis
- Strategy Development
- Business Development
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Relationship Building
- Effective leader
- Strategic Planning
- Business Growth Initiatives
Graduate Clinical Experience
- Cumberland County Public School System, 01/2009 - 04/2009
- University of North Carolina Hospitals – Acute Care, 08/2008 - 12/2008
- Guangzhou Rehabilitation and Research Center for Children with ASD - China, 06/2008 - 07/2008
- North Carolina Central University Speech and Hearing Clinic, 08/2007 - 05/2008
- Hablemos! Therapeutic preschool, Adult, Child, and Adolescent Clients
References
References available upon request
Timeline
Center Director
HealthPro Pediatrics
09.2023 - Current
Area Director of Operations
EmpowerMe Wellness
10.2022 - 09.2023
Director of Business Development
RehabCare/Kindred Healthcare
08.2016 - 05.2022
Regional Vice President of Operations
Functional Pathways
09.2015 - 08.2016
Area Director of Operations
RehabCare – NY State
09.2013 - 09.2015
Program Director
RehabCare – Durham, NC
01.2011 - 09.2013
Speech-Language Pathologist
United Rehab (Pruitt Healthcare)
10.2010 - 01.2011
Director of Rehab
People First Rehabilitation – Raleigh, NC
07.2010 - 10.2010
Speech-Language Pathologist
People First Rehabilitation – Durham, NC
07.2009 - 06.2010
Director of Operations
Accurate Reconstruction Inc
06.2000 - 12.2006
M.Ed. Communication Disorders -
North Carolina Central University
Bachelor of Arts, Psychology -
Kean University
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