TC Taylor Carlascio

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.

- Developed training curriculums to drive continuous improvement.

- Reporting improved or declined skills amongst training team.

- Document management of training sessions.

- Schedule coordination.

• Oversaw production of my team's product displays by approving drawings, pricing, and timing of all orders
• Reviewed renderings, manufacture drawings and final art for final production
• Tracked customer desires and dislikes in order to help management understand needs
• Produced detailed reports on a weekly basis to update customers on project information
• Established accounts for new customers and updated existing accounts with current demographic and order information
• Upheld compliance, quality and service standards
• Trained new hires on how our process works and how to manage incoming projects.

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.