Tchelinda Murphy
Huntsville,AL
Summary
Experienced professional focused on meeting or exceeding objectives seeking Assistant General Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
18
18
years of professional experience
Work History
General Manager
Residence Inn Marriott
Huntsville, AL
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Assistant General Manager
Residence Inn Marriott
Huntsville, AL
03.2004 - 07.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Education
High School Diploma -
James Oliver Johnson
Huntsville,Al.05.1985
Skills
- Project Management
- Department Oversight
- Microsoft Windows
- Microsoft Office
- Microsoft Excel
- Performance Monitoring and Evaluation
- Microsoft SharePoint
- Customer Service
Timeline
General Manager
Residence Inn Marriott
07.2021 - Current
Assistant General Manager
Residence Inn Marriott
03.2004 - 07.2021
High School Diploma -
James Oliver Johnson
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