Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Tchenevia Stewart

Healthcare
Lawrenceville,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Interim Director of Patient Services

Planned Parenthood Southeast
Atlanta, GA
07.2022 - Current
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Identified issues, analyzed information and provided solutions to problems

Health Center Manager

Planned Parenthood Southeast
01.2016 - Current
  • Improved health center audit score by developing best practices for quality management and tracking clinical compliance with director of Compliance, Risk, and Quality Management. Score of 93.5 out of 100 was achieved.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Developed policies and procedures for effective pharmacy management.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Health Center Assistant

Planned Parenthood Southeast
04.2015 - 01.2016
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

Associate of Applied Science - Healthcare Information Technology

Bishop State Community College
Mobile, AL
07.2014

Associate of Applied Science - Aviation Management And Operations

Community College of The Air Force
Montgomery, AL
10.2005

Skills

  • Regulatory and Statutory Compliance
  • Establish Policies
  • Proper Staffing
  • HIPAA Guidelines
  • Electronic Medical Record Software
  • Leadership Development
  • Team Goals
  • Interpersonal Communication Skills
  • Operational Requirements
  • Office Support
  • Professional Relationships
  • Facility Oversight

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Interim Director of Patient Services

Planned Parenthood Southeast
07.2022 - Current

Health Center Manager

Planned Parenthood Southeast
01.2016 - Current

Health Center Assistant

Planned Parenthood Southeast
04.2015 - 01.2016

Associate of Applied Science - Healthcare Information Technology

Bishop State Community College

Associate of Applied Science - Aviation Management And Operations

Community College of The Air Force

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