Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Tchernavia Bailey-Walton

Tchernavia Bailey-Walton

Enterprise,AL

Summary

Determined and self motivated Customer Success/ Account Manager of 10+ years, excelling in client relationships, retention, and exceeding sales targets. Proven leader in B2C/B2B sales, fostering team success, while achieving 90% retention and exceeding 25% of sales growth.

Overview

12
12
years of professional experience

Work History

Specialty Insurance Sales Advisor

Liberty Mutual, WFH
04.2021 - Current
  • Build and maintain strong relationships with clients, resulting in 90% customer retention rate and an average monthly sales increase of 25% through follow-ups, personalized communication, and a deep understanding of customer needs
  • Consistently exceed monthly sales goals on average by 140% increasing revenue for the company, resulting in monthly commissions
  • Work as a part of a team to bring collective knowledge and expertise to ensure customer success
  • Influence customers with strategic recommendations for coverage options that align with their needs and drive retention rates, while minimizing cancellations/chargebacks (churn)
  • Develop and execute tailored success plans to educate customers on additional products and discounts, increasing their satisfaction and loyalty
  • Manage project plans with a focus on meeting customer goals and objectives, delivering projects on time and within a budget with a 95% success rate.

Retail Sales Associate

Spectrum Communications
08.2020 - 04.2021
  • Developed and executed personalized success plans for customers, resulting in
  • Education

Financial Sales Consultant

BBVA Compass USA
03.2020 - 08.2020
  • Developed and executed daily engagement plans for customers, including phone calls, needs assessments, and face-to-face interactions, resulting in increased satisfaction and retention rates
  • Onboarded consumer and business clients while remaining as point of contact to ensure a positive relationship with the bank and profitability was maintained
  • Collaborated with cross-functional teams to identify opportunities to improve customer success, including working with workplace solutions specialists to onboard local businesses to bank products
  • Developed and implemented tailored success plans to educate customers on additional bank products and services, resulting in increased satisfaction and retention
  • Designed and executed a growth plan that resulted in 150% increase in needs assessments productivity during the first three months of employment and during
  • COVID-19 pandemic.

Financial Relationship Consultant

Regions Bank
07.2018 - 03.2020
  • Built strong relationships with customers by understanding their business needs and providing customized solutions to exceed quarterly sales quota
  • Customer facing “Regions At Work” banker, increasing non consumer sales to branch by 15% while
  • Ering on sites to small businesses in the area
  • Provided timely manner and e ective resolution of customer issues, while maintaining a positive and professional relationship
  • Exceeded Financial Relationship Consultant goals resulting in quarterly payout, and more business opportunities with the bank.

Solutions Specialist

Verizon Wireless
11.2014 - 06.2018
  • Obtained new business lines by e ectively communicating with potential business customers, resulting in a 150 business line deal during employment while maintaining retention with the company by acting as point of contact
  • Achieved high customer satisfaction rate of 85% by regularly gathering feedback and proactively communicating with customers to ensure their needs were met and exceeded
  • Prioritized customer satisfaction by emphasizing all aspects of the customer experience and consistently putting their needs first
  • Collaborated with sales managers and solutions specialists to increase store revenue and achieve business goals
  • Provided e ective troubleshooting and problem-solving skills to resolve technical issues and ensure customer retention and satisfaction.

Education

Bachelors Of Science - Psychology

Troy University
Troy, AL

Skills

  • Onboarding Customer
  • Relationship Management
  • B2B Sales Customer
  • Google Suite/Microsoft Suite Proficient
  • Team Training
  • Production Goals
  • Account Retention
  • Account Management
  • Insurance Sales
  • Inbound Sales
  • Sales Quota Achievement

Additional Information

  • AWARDS , Diamond Club Award, Liberty Mutual (Highest Sales/Highest Retention) Women of Wireless Leadership Program, Verizon Wireless Green Team Member, Verizon Wireless (Lowest Churn, Highest B2B Sales)

Timeline

Specialty Insurance Sales Advisor

Liberty Mutual, WFH
04.2021 - Current

Retail Sales Associate

Spectrum Communications
08.2020 - 04.2021

Financial Sales Consultant

BBVA Compass USA
03.2020 - 08.2020

Financial Relationship Consultant

Regions Bank
07.2018 - 03.2020

Solutions Specialist

Verizon Wireless
11.2014 - 06.2018

Bachelors Of Science - Psychology

Troy University

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Tchernavia Bailey-Walton