TCHUNDJONG ALEXANDRINE PANASSAH
USA
Summary
Patient customer service worker who is professional and kind to guest and customers. Knows how to work in a high paced environment and dedicated to work and efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Team Member
Levain Bakery
03.2024 - Current
- Managed store opening/closing procedures according to company guidelines.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various retail member roles as needed
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Wrapped and boxed bakery products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked with team members to make customer experience easier and more efficient
- Guided team members in understanding product functions and store operations.
Cashier
Sarku Japan
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Help customers choose their preferred meal
- Packed online restaurant orders in efficient and timely order
- Worked during rush hour peaks
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new team members on how the POS worked, taking orders, closing/opening tasks and menu items
- Conducted cash register counts at start of shift.
Cashier
ShopRite
07.2022 - 01.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Stocked store shelves and end-caps with merchandise.
- Provided information to customers on products or services.
- Trained new hires on store layout, POS, product knowledge, customer engagement
- Promoted loyalty programs and store cards.
- Kept clean, organized and well-stocked checkout areas.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Completed evening register tallies.
Skills
- Time management
- Cash register operation
- Customer service
- Hospitality and accommodation
- Positive and professional
- Customer Engagement
- Team collaboration
- Problem-solving
LANGUAGE
English Fluent
French Native
Spanish Conversational
Certification
New York Food Handlers License
Timeline
Retail Team Member
Levain Bakery
03.2024 - Current
Cashier
Sarku Japan
02.2023 - 08.2023
Cashier
ShopRite
07.2022 - 01.2023