TYLER CLARK
Saint Albans
Summary
Experience in shift management, customer service roles, and IT support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Smith Drug Company
03.2023 - Current
- Release orders to be fulfilled via our order start system.
- Oversee shipping operations to ensure trucks leave on time and product is delivered in a timely fashion.
- Train and supervise warehouse staff including new hires.
- Inventory management.
- Troubleshoot printers, hand held devices, and various computer software.
Shift Coordinator
Keurig Green Mountain
01.2022 - 03.2023
- Set task priorities and managed teams workload throughout the shift.
- Coordinated/communicated shipments and deliveries.
- Performed Quality Control checks.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Product Support Specialist
Rennline Inc
10.2019 - 12.2021
- Assist customers via phone or email.
- Troubleshoot installation issues for customers with step-by-step walkthrough.
- Technical support.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Technology Specialist
The Automaster
05.2017 - 10.2019
- Assist customers in the delivery of their vehicles.
- Program customer devices to vehicle via Bluetooth.
- Familiarize customer with safety features and new car technology.
- Assist IT department by updating dealership software, setting up desktops, and troubleshooting LAN connections.
Warehouse Associate
Dowling's Inc.
02.2014 - 04.2017
- Building/wrapping pallets with product
- Loading pallets onto truck with electric pallet jack
- Use headset to pick product for order fulfillment
- Various warehouse tasks
Education
No Degree - Website Development, General course studies
Community College of Vermont
09.2013
High School Diploma - General course studies
Bellows Free Academy
Saint Albans, VT06.2013
Skills
- Team leadership
- Customer satisfaction
- Quality assurance
- Problem-solving
- Desktop technical support
- Software configuration
- Troubleshooting and Diagnostics
- Hardware installation
Certification
CompTIA-A+
Timeline
Warehouse Supervisor
Smith Drug Company
03.2023 - Current
Shift Coordinator
Keurig Green Mountain
01.2022 - 03.2023
Product Support Specialist
Rennline Inc
10.2019 - 12.2021
Technology Specialist
The Automaster
05.2017 - 10.2019
Warehouse Associate
Dowling's Inc.
02.2014 - 04.2017
No Degree - Website Development, General course studies
Community College of Vermont
High School Diploma - General course studies
Bellows Free Academy
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