Tejas C. Shah
Leader, Product Management
Fremont,California
Summary
PRODUCT MANAGER LEADER with with a 15 year experience in Product Management, Product Marketing, Team Building, Solving complex technical problems, and Driving customer success within a Fortune 25 companies. Offer a hybrid of experience in Product Management (8 years), Pre-Sales/Technical Marketing (4 years), and Customer Success (3 years). Equally comfortable leading product strategy, guiding cross-functional teams, and getting 'in the weeds' to consistently deliver. Entrusted by leadership to tackle massive projects from designing innovative and scalable solutions to migrating 30,000 customers from SMB to Service Provider market segments.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Senior Product Manager
Workday
Pleasanton, CA
01.2022 - 12.2022
- Public Multi-Cloud Migration: Established strategy in moving from private to public cloud and uncovered associated risks with a buttoned-up plan on mitigating those (potential revenue increase of 24% over next 2 years)
- Adaptive Caching: Delivered continuous value (50% memory savings) by optimizing in-memory data access, making intelligent trade-offs, and taking calculated data-driven risks.
Senior Product Manager
NMS Applications, Cisco Systems
San Jose, CA
08.2014 - 12.2021
- Safeguard $120M YoY revenue as product owner for Cisco's legacy network management platform, Cisco Prime Infrastructure (30,000 customers – SMB to Service Providers), and accompanying suite of products
- Define and drive product roadmaps, feature prioritization, and go-to-market strategies
- Lead operations, direct finances, own scrum meetings, and a high-performing, cross-functional team
- Manage a global team of PM & contractors
- Automated Device Software Update App: Created Software Image Management (SWIM) feature from scratch that automates update of 1000 wired and wireless infrastructure devices in matter of 60 mins - an improvement of 800% of predecessor product
- (Top application within Cisco DNA Center with 7,000 active enterprise customers)
- Auto PSIRT Remediation: Created new approach to fixing Cisco's PSIRT (Cisco’s Security Advisories) in an automated fashion
- Drove from idea to innovation as part of Cisco DNA Center
- This feature alone would bring ROI of over 100% in the existing customer base
- Automated Compliance Framework: Have successfully designed dashboards and delivered Compliance feature in Prime Infrastructure product, I'm worked on automating compliance framework for next generation product of Cisco DNA Center
- Compliance is used by over 90% of all Prime Infrastructure's segment: SMB, Commercial, Mid-Market, Enterprise, Large Enterprise, Service Provider customers
- Familiar with FedRamp, NIST, PCI, SOX, HIPPA and other regulatory standards used by Public Sector
- DevOps: With my cloud experience, hit the ground running, and brought a stalled Cisco Active Advisor [CAA] App to a market-ready application within 6 months (CAA - 75K end-users)
- Customer Acquisition and Retention: Leveraged customer success, pre-sales, and project management experience to create playbook for sales and partner for easy migration at scale for 30,000+ customers in less than 90 days
- Business Operation Improvement: Increased device driver throughput by 50% with launch of new, streamlined process for monthly technical product support
- The process is now retained by PMO to run de state-of-the-art process, an improvement of over 45% in efficiency
- Gained Experience in software subscription, consumption management, business processes and delivering customer experience platform
Senior Technical Marketing Engineer
Cisco Systems
San Jose, CA
06.2010 - 08.2014
- As key member of Product Marketing team, partnered cross-functionally to evangelize value, utility, and technical differentiations of Cisco's products and solutions
- Consulted with key customers to achieve optimal solutions and drive adoption
- Rejuvenated an ad-hoc EFT process by designing a new EFT program to help product team on-board, engage, and get faster feedback from customer on new product release
- Creation of this new EFT portal increased process efficiency by 75% percent resulting in happy EFT customers and reliable feedback
- Go-to-Market (GTM) Strategy: Led cross-functional team of 5 and directed go-to-market strategy for a new enterprise voice and video conferencing management solution (Cisco Prime Collaboration - 200 light house enterprise customers)
- Hands-On Analytics: Successfully implemented and delivered NOC Dashboard at Ciscolive events which were driven by real-time Cisco device syslog, powered by Splunk
- These dashboards were showcased front and center of NOC Tours for nearly last 8 years which were toured by nearly 30,000 customers every year.
- Developed messaging about key customer challenges and benefits of company solutions.
Customer Experience (CX)
Cisco Systems, Inc.
San Jose, CA
06.2007 - 01.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Executive Education - Data Science For Leader
North Carolina State University
San Jose, CACertificate Course - Business Leadership Series - Business Management
Stanford Graduate School of Business (GSB)
Stanford, CA 05.2001 -
Product Management Certification - Build And Focus Track
Pragmatic Institute
San MateoBachelor of Engineering - Electrical & Computer Engineering
California State Polytechnic University
Pomona, CA 05.2001 -
Skills
Product Management: Roadmap & Strategy, Lean Product Management, Entrepreneurship, Requirements and Documentation, GTM Strategy, Channel & Partner Relationship, Sales Enablement, Customer Experience, Customer Empathy, User Experience (UX), Research & Analytics , Team Builder, Servant Leadership, Stakeholder Management, Cross-Functional Team Collaboration, SAFe/Agile & Scrum Methodologies, Business Process Creation and Execution, Experience implementing B2B, B2C and B2B2C customer experience solutions, SaaS
Data Analysis: SQL, Tableau, Microsoft PowerBI, Python, Splunk Analytics
PM Tools: Jira, Confluence, Smartsheet, Rally, Aha, ProductPlan, Asana, Figma, Miro, InVision, Balsamiq
Software: Enterprise Software, GRC, GDPR, Data Privacy, Compliance
Network/Security: CyberSecurity, Observability, Wired and Wireless Infrastructure, Networking, SDWAN, SDA, SASE, SDN, NMS, SecOps, NetOps, DevOps
Infrastructure: Amazon, Cloud-Native Platform, API
Timeline
Senior Product Manager
Workday
01.2022 - 12.2022
Senior Product Manager
NMS Applications, Cisco Systems
08.2014 - 12.2021
Senior Technical Marketing Engineer
Cisco Systems
06.2010 - 08.2014
Customer Experience (CX)
Cisco Systems, Inc.
06.2007 - 01.2010
Certificate Course - Business Leadership Series - Business Management
Stanford Graduate School of Business (GSB)
05.2001 -
Bachelor of Engineering - Electrical & Computer Engineering
California State Polytechnic University
05.2001 -
Executive Education - Data Science For Leader
North Carolina State University
Product Management Certification - Build And Focus Track
Pragmatic Institute