T.C. (Tamika) Cooper
Summary
Highly motivated, professional with over 20 years' of experience: Excellent interpersonal skills and the ability to succeed and adapt in a fast paced, ever-changing environment, while remaining focused , dedicated and results-oriented. Established a rapport and trust with patients, providers & Reps to help the patient to enhance their quality of life. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
11
11
years of professional experience
Work History
Office Manager/Human Resources Coordinator
Dr. Howard Yager Family Medicine
09.2016 - Current
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Excellent customer service skills
- Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Senior Human Resources Coordinator
TCL, LLC
01.2015 - Current
- Managed human resources functions for the Atlanta District
- Managed recruitment, employee retention, performance management and HR compliance
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Excellent customer service skills
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Coordinated and administered employee health insurance and retirement plans.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Managed human resources functions for the Atlanta District
- Computer software proficiency
Senior Human Resources Coordinator
Allied Barton Security Services
09.2013 - 05.2014
- Coordinated technical training and personal development classes for staff members.
- Liaised between multiple business divisions to improve communications.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Education
Master of Science - Human Resources
Troy University
Troy, AL12.2000
Bachelor of Science - Criminal Justice
Georgia Southern University
Statesboro, GA12.1995
Skills
Responsibilities
- Relationship cultivation and retention
- Data management
- Project management
- Prioritize and complete assigned tasks and projects timely
- Understand and keep up to date with healthcare industry and knowledge
- Customer Needs Assessments
Timeline
Office Manager/Human Resources Coordinator
Dr. Howard Yager Family Medicine
09.2016 - Current
Senior Human Resources Coordinator
TCL, LLC
01.2015 - Current
Senior Human Resources Coordinator
Allied Barton Security Services
09.2013 - 05.2014
Master of Science - Human Resources
Troy University
Bachelor of Science - Criminal Justice
Georgia Southern University
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