Tunya Mack

• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Liaised between multiple business divisions to improve communications.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Collaborated with leadership to assess and improve policies across board.
• Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
• Promoted and enabled necessary changes to align operations with strategic plans.
• Instructed senior leaders on appropriate employee corrective steps.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Provided resolution to complex and confidential issues.
• Facilitated communication and coordination between employees and management to keep parties informed.

• Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Processed employee claims involving performance issues and harassment.
• Motivated employees through special events and incentive programs.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
• Managed employee disputes by employing conflict resolution techniques.
• Supervised and mentored direct reports and developed talented HR teams.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
• Maintained human resources regulatory compliance with local, state and federal laws.

• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
• Liaised between multiple business divisions to improve communications.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
• Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
• Facilitated communication and coordination between employees and management to keep parties informed.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Instructed senior leaders on appropriate employee corrective steps.

Executing HR Broad-base Support for proficiency, standardization, and Administration of the HR Policies and Processes. Aligning business objectives and strategies in Memphis and Nashville, and cascading down to the business. Manage Regional Relocation and Moving Services to Corporate, Commercial, and Residential clients. ❖ Implements Human Resource strategies based on Strategic thinking and direction ◦ Establish department accountabilities, including talent acquisition effectiveness, staffing requirements, consistent employment processing, and fair market compensation ◦ Health and welfare benefits ◦ Training and development ◦ Succession planning ◦ Individual development components ◦ Safety and efficiency ❖ Developed Standard Operating Procedures for Workforce Planning ❖ Supports HR Management by providing evaluations, counsel, and decisions, analyzing information and applications ❖ Manage Pre-Boarding, Onboarding, Training, and Orientation to all personnel ❖ Provide ongoing/continuous training for staff for the maintenance of awareness and accountability ❖ Daily time tracking and attendance management and policy communication ❖ Monitor 90-day Performance and Feedback ❖ Employee Relations, progressive discipline, and investigations ❖ Employment verifications ❖ DOT compliance ❖ Complies with federal, state, and local legal requirements by continuous awareness of existing and new legislation; anticipating legislation; enforcing adherence to requirements and advising management on required actions

• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Supported business management projects by monitoring and tracking risks, issues and action items.
• Responsible for ensuring GBS centralized location focused on constant development of Global processes, policies, and calibration of integrated activities and services to Low Cost Countries.
• Improvement of 80% offshoring Tier 1 Support to Costa Rica from Q1, 2017, by deploying and implementing the HR Services Strategy Model.
• Delivered the Business Model of Successful Global Induction Processes for Onboarding Candidates across the Globe * Managers' Toolkit * Peer Advisor Toolkit * New Employee Toolkit * 90 day-New Hire Surveys
• Utilize Metric Investigation for synergizing Global and Regional Standardized Processes * Serve on the GBS Process Improvement Team (Process Flow Development) * Hire to Retire Platform * Standardize HR Framework and Workday data integrity Accomplishments:
• HR Process Management/HR Delivery Excellence ahead of schedule and under budget
• Recognized for World Class Leadership of the US, Costa Rica, Canada and LATAM team with the Highest Performance Ratings for Service Level Agreements

• Structured compensation and benefits according to market conditions and budget demands.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Liaised between multiple business divisions to improve communications.
• Established landscape for Global Business Services' Design, Migrating Services and Operations, and championing Employee Engagement through Change Management.
• Integrated US and LATAM Services by providing training and facilitating Roadshows at each of our HUBs by exercising Country Specific Taxonomy Activities. * Recruited GBS team in each of our HUBs
• Managed a team of 11 HR Coordinators in the Americas that maintained 95% High Service Indicators compared to EMEA and Asia PAC, who operated at 90% and 87%, respectively * 5 (English Speaking Only) * 5 (Bilingual-English & Spanish) * 1 (Trilingual-English, Spanish, & Portuguese)
• Country Champion for US and LATAM of 'GEM'-Going the Extra Mile Programme * Global Process Improvement of the former Rewards and Recognition Program that is now established in other countries
• Effectively provide support of the Business Core Administration * Onboarding * Off-boarding * Contractual Changes Accomplishments:
• Achieved Operational Excellence through Streamlined Processes
• Serviced Business Units and Divisions through Strategic Alignment and Re-Design

• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Delivered consultative services and recruited qualified and diversified candidates for employment.
• Developed and advised on programs that aligns the workforce with the strategic goals of the company. Foster a healthy workplace environment that drives continuous improvement, and high performance.
• Identified Continuous Opportunities to Improve Levels of Proficiency, Effectiveness, and Support for HR Optimization for Workday by hosting Focus Groups
• Led Operations' Succession Planning and Talent Management activities
• Mitigated Organizational risks through Workforce Planning and Business Strategy
• Utilized monthly dashboards and metrics to educate the Operations' Management team on cost of turnover and Workforce Analytics
• Incepted the Front Line Leadership Program for the Leaders of the Global Operations area to increase overall management skills and leadership effectiveness Accomplishments
• Accountable for the full breath of HR services to Operations & Manufacturing division including over 1200 employees(800 non-exempt and 400 exempt) based in 3 union-free plants.
• Responsible for effectively implementing the "Rewards and Recognitions Program", known as "Reach" as a response from our Global Opinion Survey
• Established a process to deploy 200 employees between 3 plants during RIF; resulting in job placements in lieu of job loss.
• Reduced overall overtime expense and reduce turnover by creating 4th production shift.