Senior-level Business Solutions Owner with over a decade of experience supporting the analysis, improvement, and development of products and technologies. Leadership background includes strong product management exposure with a track record of augmenting capabilities across product portfolios. Adept at leading teams and partnering with executive IT leaders to define roadmaps for multimillion-dollar projects. Highly skilled in all areas of documentation, quality assurance, process improvement, and Agile methodology. Business transformer able to effectively build, drive, and scale software operations to maximize product value and revenue. Analytical Product Manager with experience in product marketing. Quality leader with strong communication and presentation skills. Committed to developing effective strategies for product improvement and launches.
Hi, I’m
Tracie-Ann Dalberiste
Margate,FL
Summary
Overview
11
years of professional experience
1
Certification
Work History
Evernorth | Care
Business Solutions Owner, Sr Advisor
01.2022 - Current
Job overview
- Under direct supervision from the Vice President and General Manager of Health Risk Solutions, played a key role in defining product technology's vision, strategy, and priority alignment for improving operational management platforms.
- Collaborated closely with cross-functional partners in production operations, revenue cycle, and records management to spearhead the discovery, innovation, and delivery of new technology solutions for maximizing financial performance and driving growth within enterprise programs.
- Streamlined business processes to achieve 50% cost savings and operational efficiency within one year
- Successfully launched a web-based workflow platform for HRA providers, reducing training efforts by 85% and enabling the team to scale by 200% in 15 months
- Utilized customer journey mapping technique to enhance conversions and gain insights into customer requirements
- Collaborated with IT to establish a roadmap for the development of KPI measurement and monitoring standards, contributing to improved alignment with business objectives.
Change HealthcareWeston, FL
Senior IT Manager
03.2019 - 01.2022
Job overview
- Led a team of business analysts to support the organization’s software development goals under the supervision of the Sr Director of Business Improvement
- Maintained strong collaboration with stakeholders, business leaders, and software developers
- Responsible for budget alignment, defining high-level timelines, and establishing milestones to achieve objectives
- Created process and implementation of innovation lab to execute ideas designed to improve current software functionality
- Collaborated closely with stakeholders and external partners to execute two to five innovation projects each quarter, from initial idea development to successful launch.
- Enacted and facilitated technology portfolio governance to provide a single, streamlined intake channel for the evaluation, funding, and management of strategic product and operational/tactical development with a ~ $8M annual capital/operational expenditure
- Launched agile product ownership discipline and collaborated with R&D (IT) leadership to transform agile practices, reducing cycle times from 11 down to 2 weeks
- Implemented Jira project management tool and initiated and built a capability backlog and release roadmaps consisting of over 100 capabilities and 450 features across five cross-functional departments
- Enhanced the demand intake, refinement, sizing, and prioritization process for assessing the appropriateness and priority of backlog requests.
Change HealthcareWeston, FL
Senior IT Manager
01.2018 - 03.2019
Job overview
- Responsible for leading a variety of strategic projects with accountability for planning, business requirement definition, and process analysis with a priority for resolving and/or escalating emerging issues
- Develop and maintain professional relationships with internal/external vendors and clients
- Facilitated onboarding and training
- Led department in multiple initiatives to implement automated workflows for over 300 users, totaling over $5M
- Engaged in all project phases to ensure effective handoffs and cross-team knowledge transfer
- Catalyzed productivity by analyzing data and reports to find ways to increase productivity and profit
- Scaled BA team to address workforce needs and to support strategic needs of the organization.
Change HealthcareWeston, FL
Manager
06.2016 - 01.2018
Job overview
- Promoted to manager within the Eligibility and Enrollment Division (R&D) in June 2016 with a key priority for transforming quality assurance insights into actionable strategies to improve system performance for software developers
- Ensured that in-house software systems were developed, configured, and implemented on time
- Coordinated seven internal departments to streamline redundant processes affecting over 600 customer service reps across 4 facilities
- Implemented business systems requirements and ensured strict adherence to updated methodologies
- Partnered with the VP of Software Development to define business systems budget and align budget to corporate goals
- Proactively communicated with stakeholders and executives regarding project deployment and updates.
Change HealthcareWeston, FL
Supervisor
04.2013 - 06.2016
Job overview
- Promoted in April 2013 to supervise a team of eight software configuration engineers while providing second-level technical support to over 500 users
- Delegated incoming project requests, application requests, income & asset limit requests, program addition, and deletion requests
- Responsible for onboarding and training new engineers
- Performed monthly code reviews on department code to improve code quality and decrease operational risks
- Configured, tested, and standardized troubleshooting methodology; worked independently to correct system bugs.
Education
Keller Graduate School of Management
Master of Business Administration in Health Services
01.2014
University Overview
Florida International University
Bachelor of Science in Information Technology
01.2010
University Overview
Skills
- Leadership
- Project Management
- Software Development
- Product Strategy
- Product Owner
- Agile/Scrum Methodology
- Productivity Improvement
- Budgeting & Cost Control
- Training & Developing
- Cross Collaboration
Certification
- Scrum Master (CSM) Certification, 2014
- Project Management Professional (PMP) Certification, 2018
- Certified Scrum Product Owner (CSPO) Certification, 2019
Applications
Applications
- Smartsheets
- Jira
- Confluence
- Microsoft TFS
- Microsoft Office (Word, Excel, Note, Visio, PowerPoint, Publisher)
- Office 365
- SharePoint
- Visual Studio
- Adobe Acrobat
Leadership Experience
Leadership Experience
- Co-chair, Employee Action Committee, Change Healthcare, 01/2018, 2019
- Member, Member Engagement Compliance Committee, Change Healthcare, 05/2016, 2019
Affiliations
Affiliations
- Tristan Kade's House- Housing provider/ program coordinator for women in distress. 2020-2024
Timeline
Business Solutions Owner, Sr Advisor
Evernorth | Care
01.2022 - Current
Senior IT Manager
Change Healthcare
03.2019 - 01.2022
Senior IT Manager
Change Healthcare
01.2018 - 03.2019
Manager
Change Healthcare
06.2016 - 01.2018
Supervisor
Change Healthcare
04.2013 - 06.2016
Keller Graduate School of Management
Master of Business Administration in Health Services
Florida International University
Bachelor of Science in Information Technology
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